Asst Pro Shop Manager - Legend at Shanty Creek Ski and Golf Resort LLC – Bellaire, Michigan

Shanty Creek Resorts is committed to providing guests with a unique “Up North” experience. Our friendly and caring team delivers exceptional service with genuine, old-fashioned hospitality. We believe that building honest, lasting relationships with our guests, employees, neighbors, and the surrounding environment is key to our continued growth and success.

The Assistant Pro Shop Manager at The Legend plays a key role in delivering an exceptional guest experience by ensuring the pro shop operates efficiently and effectively. This position supports daily operations, inventory management, and customer engagement within a fast-paced hospitality and recreation environment.

Working closely with the Pro Shop Manager, this role helps execute sales strategies, merchandising efforts, and promotional events to drive revenue and enhance the guest experience. The Assistant Manager also supports training and supervising team members to maintain high standards of service and product knowledge.

This role contributes to creating a welcoming, organized, and high-quality retail environment that reflects the standards and brand of The Legend.

• Assist in managing daily pro shop operations, including opening and closing procedures
• Oversee inventory management, including ordering, receiving, stocking, and organizing merchandise
• Provide exceptional customer service by assisting guests with product selection and inquiries
• Train, coach, and supervise pro shop staff to ensure high service standards and product knowledge
• Support the Pro Shop Manager in developing and executing sales strategies and promotional events
• Maintain a clean, organized, and visually appealing retail environment

• High school diploma or equivalent
• Previous experience in retail, hospitality, or customer service
• Strong customer service skills and a passion for the hospitality industry

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field
• Experience in a pro shop, golf, or sporting goods retail environment
• Knowledge of golf equipment and apparel

• Customer Focus: Ability to deliver exceptional guest service and create positive experiences
• Communication: Strong interpersonal and verbal communication skills
• Organization: Ability to manage inventory, priorities, and daily operations efficiently
• Leadership: Ability to train, coach, and motivate team members
• Sales & Merchandising: Ability to drive revenue through product knowledge, displays, and promotions