Onboarding Engineer (MSP Experience)- Primarily Remote with Monthly Travel at Latitude Inc – United States

We are seeking a detail-oriented and customer-focused Onboarding Engineer to join our team. This role is responsible for leading the successful onboarding of new clients into our managed services environment. The ideal candidate comes from a Managed Service Provider (MSP) background and brings strong expertise in Microsoft 365, Microsoft Azure, and network engineering. You will play a critical role in ensuring a smooth transition for new clients by assessing, designing, and implementing secure, scalable IT environments.

This position is primarily remote and features monthly travel for 3-5 days.

• Lead end-to-end onboarding projects for new clients, ensuring timely and successful transitions into managed services
• Assess client environments, including infrastructure, networks, and cloud systems, to identify risks, gaps, and optimization opportunities
• Design and implement Microsoft 365 environments (Exchange Online, SharePoint, Teams, OneDrive)
• Deploy and manage Microsoft Azure resources including virtual machines, networking, storage, and identity services
• Migrate users, data, and workloads to Microsoft 365 and/or Azure platforms
• Configure and support Azure Active Directory (Entra ID), including identity synchronization, conditional access, and security policies
• Evaluate and implement network infrastructure including firewalls, switches, VPNs, and wireless solutions
• Document onboarding processes, client environments, and configurations thoroughly
• Collaborate with internal teams (Service Desk, NOC, Security) to ensure seamless handoff post-onboarding
• Provide technical guidance and best practices to clients during onboarding engagements
• Identify opportunities for service improvement, standardization, and automation