Client Services Team Leader at Dovida – Victoria Estate, Queensland

About this opportunity

Our Maidstone office is seeking a Client Services Team Leader to guide our Client Services team and keep our day-to-day operations running smoothly. Youll play a key role in making sure clients receive reliable, high-quality care while staying hands-on in scheduling and developing a team that delivers great service every day.

Why join us?

• A rewarding career where you can make a positive difference in the lives of seniors and their families.
• A company that recognizes and appreciates the value of the work that you do.
• A diverse and multi-cultural team.
• Annual Appreciation Day.
• Access to our Employee Assistance Program.

Key Responsibilities

• Lead, coach and support a team of Client Services Coordinators to deliver responsive, high-quality service
• Oversee and actively contribute to daily rostering and scheduling to ensure all client services are delivered efficiently and consistently
• Maintain a high standard of client and caregiver communication, resolving issues in a timely and professional manner
• Ensure accurate, compliant records and reporting across all client management systems
• Drive team performance and continuous improvement across processes, service delivery and client experience

About you

Youre an experienced scheduler who thrives in a fast-paced environment, confidently managing day-to-day rostering while keeping client service front of mind. You bring a balanced leadership stylesupportive and approachable, while still driving accountability, structure and team alignment.

• Experience in aged care, community services or a high-volume rostering environment
• Familiarity with client management or scheduling systems
• Strong problem-solving skills with the ability to manage competing priorities
• Experience supporting or mentoring team members
• Continuous improvement mindset with a focus on efficiency and process optimisation

ABOUT US

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

Australian work rights

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

How do I apply?

Please submit your resume and a cover letter detailing your suitability for this role.

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