QA Tester at SupportNinja

Work Setup: Remote/WAH

Equipment provision: Bring your own device (BYOD)

Schedule/Hours: 7:00 AM – 4:00 PM EST, Monday – Friday

What does a day in the life as QA Tester look like?

• Review design specifications, business requirements, and technical documentation to understand scope, functionality, and testing requirements
• Identify appropriate parameters, functions, and data sets required to validate system performance, accuracy, and reliability
• Develop, plan, and execute test plans, test cases, and test scripts across various testing types, including functional, regression, integration, and user acceptance testing
• Perform system integration testing (SIT), regression testing, and user acceptance testing (UAT) as required
• Create and maintain test data to ensure the readiness and accuracy of testing activities
• Execute manual testing across applications and validate results against expected outcomes
• Identify, log, reproduce, and track defects, bugs, and system issues through resolution
• Monitor defect trends and testing progress, ensuring timely resolution and communication to stakeholders
• Collaborate with development and cross-functional teams to troubleshoot issues and validate fixes
• Translate business and technical requirements into structured QA test scenarios, scripts, and validation criteria
• Develop and maintain comprehensive testing documentation, including scripts, scenarios, and results
• Implement and monitor test scripts to assess functionality, reliability, performance, and overall product quality
• Ensure the final product meets defined requirements and aligns with end-user expectations prior to release
• Manage risks and identify potential impacts across the testing lifecycle
• Support coordination of testing activities to ensure readiness of tools, environments, and resources
• Analyze testing results and communicate quantitative and qualitative findings to stakeholders
• Support continuous improvement by identifying defects, gaps, and inefficiencies in systems and processes
• Recommend and implement corrective and preventative actions to improve product quality and testing effectiveness
• Contribute to the development of QA standards, processes, templates, and best practices
• Ensure alignment with quality standards, compliance requirements, and system guidelines
• Maintain documentation of defects, test results, and resolutions for reporting and audit purposes
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications for a QA Tester?

• 1–2+ years of experience in software testing, including functional, regression, integration, and user acceptance testing
• Experience executing test plans, test cases, and test scripts across multiple platforms
• Strong understanding of QA methodologies, testing lifecycles, and defect management processes
• Ability to analyze requirements and translate them into structured testing scenarios and validation criteria
• Strong attention to detail with the ability to identify defects, inconsistencies, and quality risks
• Ability to document, track, and communicate testing results and issues effectively
• Strong problem-solving skills with the ability to identify root causes and support resolution efforts
• Experience working in a fast-paced, multi-project environment with competing priorities
• Strong communication and collaboration skills with the ability to work across technical and non-technical teams
• Basic understanding of test data preparation and environment setup
• Demonstrated strengths in software testing execution, defect identification and tracking, analytical thinking and problem-solving, attention to detail, documentation and reporting, collaboration and teamwork, continuous learning, and professionalism

Preferred qualifications

• Preferably has a second monitor for efficiency
• Someone with a strong understanding of the role, capable of working independently with minimal supervision.

Ninja Perks and Benefits

• Full-time employees
  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
  • Beautiful office space (for onsite employees)
  • Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/jlLrKwbAL8UtNmR9cBoiq

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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