What is the role of a Director, Technical Account Management at Jobgether?

The Director, Technical Account Management position at Jobgether is a Full-time or part-time position opportunity in the Executive/Management field.

Where is this Director, Technical Account Management job located?

United States, Other / Non-US, United States

What type of employment is offered for this Director, Technical Account Management role?

Full-time or part-time position

What is the expected salary for this Director, Technical Account Management job?

Compensation will be discussed during the hiring process.

How can I apply for the Director, Technical Account Management position at Jobgether?

You can apply directly through the application link provided.

Director, Technical Account Management at Jobgether

Director, Technical Account Management

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Technical Account Management in the United States.

The Director, Technical Account Management will lead and scale a high-performing team responsible for the ongoing technical success of strategic enterprise customers. This role combines deep technical expertise with leadership, overseeing the architecture, integration, and deployment of platform solutions to ensure mission-critical operations. You will coach and mentor your team, establish frameworks for evaluating account health, and provide guidance on AI-driven automation, workflow design, and integration strategy. Partnering across Sales, Customer Success, and Support, you will define technical standards, drive adoption of best practices, and ensure high-value accounts achieve maximum ROI. This position requires strategic vision, operational rigor, and the ability to influence stakeholders while resolving complex technical challenges. You will also leverage data and KPIs to guide decisions, prioritize initiatives, and measure team and account performance.

Accountabilities:

Lead and grow a team of Technical Account Managers overseeing strategic enterprise accounts, ensuring technical excellence and adoption of platform capabilities
Serve as the technical authority for complex architecture, integration, automation, and AI-driven workflows within customer environments
Coach and mentor team members, building technical depth, architectural judgment, and platform fluency across the organization
Establish frameworks and standards to evaluate and improve account technical health, identifying risks and prescribing scalable solutions
Engage directly with customers during critical technical projects, escalations, and architectural reviews
Partner with cross-functional teams to define high-value accounts and clarify ownership boundaries for technical initiatives
Use data, KPIs, and technical health metrics to inform decisions, prioritize resources, and measure success

Requirements:

10+ years of experience in technical support, solution architecture, or technical account management roles, including 5+ years leading enterprise-facing technical teams
Strong solutions-architect mindset, able to assess existing customer environments and prescribe scalable improvements
Hands-on expertise in AI-powered platforms, agent frameworks, automation pipelines, and integration-heavy SaaS environments
Proven leadership skills, with the ability to build frameworks, influence stakeholders, and develop team technical depth
Exceptional problem-solving, analytical, and data-driven decision-making skills
Excellent written and verbal communication, able to convey complex technical concepts to varied audiences
Ability to remain calm under pressure and balance immediate issue resolution with long-term architectural strategy

Benefits:

Competitive base salary ($227,000 - $357,400 USD, depending on location and experience)
Incentive compensation and equity awards
Comprehensive health and wellness benefits, including medical, dental, and vision insurance
Retirement savings plan with company contribution (401k)
Flexible paid time off and leave policies
Professional development and leadership growth opportunities
Participation in high-impact technical projects influencing enterprise customer outcomes

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Director, Technical Account Management at Jobgether – United States

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