TECHNICAL FIELD SERVICE MANAGER at Kratos Industries LLC – Arvada, Colorado

Position Summary

We are seeking a highly technical Field Services Manager with experience in electrical power systems testing and commissioning — ideally from a professional testing environment such as a NETA-style organization.

This is primarily an office-based leadership role focused on managing and developing field technicians while providing senior technical guidance for commissioning, troubleshooting, and protection-related issues. The role serves as the technical authority for the field organization, supporting technicians remotely and traveling selectively to customer sites when high-level technical support is required. The ideal candidate combines strong technical expertise with leadership capability and a structured, proactive approach to field execution.

Key Responsibilities

Technical Leadership

• Serve as technical escalation point for complex field issues involving switchgear, controls, protection systems, and power distribution equipment.
• Provide guidance on commissioning, troubleshooting, and system performance.
• Review field reports, test documentation, and technical findings for accuracy and quality.

Field Team Management

• Lead and mentor field service technicians.
• Establish technical expectations, accountability, and documentation standards.
• Support technician development in troubleshooting methodology and customer interaction.

Commissioning & Testing Oversight

• Ensure consistent testing and commissioning practices aligned with industry’s best practices.
• Support review and execution of commissioning plans, relay testing, and control verification.
• Drive consistent technical execution across all field activities.

Customer Technical Support

• Act as senior technical interface during complex commissioning and troubleshooting activities.
• Support customer issue resolution and build long-term technical confidence.

Continuous Improvement

• Capture field lessons learned and drive improvements into engineering, manufacturing, and factory testing.

• Help reduce repeat field issues through structured feedback and process improvement.

Selective Site Support

• Travel is needed to support critical commissioning events, escalations, or key customer interactions.

Qualifications

Required

• 7+ years of experience in electrical field services, power systems testing, or commissioning.
• Strong technical knowledge of:
• Medium- and low-voltage power distribution equipment
• Protective relays and control systems
• Electrical troubleshooting and diagnostics
• Experience leading or mentoring technical field personnel.
• Ability to read and interpret electrical schematics and control drawings.

Preferred

• Experience in a NETA-style testing or commissioning environment.
• Familiarity with structured testing practices and technical documentation standards.
• Experience working closely with engineering and manufacturing teams.

What Success Looks Like

• Strong technical support structure for field technicians
• Faster resolution of complex field issues
• Improved commissioning quality and consistency
• Reduced repeat failures through better technical feedback loops
• Strong customer confidence in field services execution