What is the role of a Call Center Clerk at Gold Rush Gaming?

The Call Center Clerk position at Gold Rush Gaming is a Full-time or part-time position opportunity in the Sales field.

Where is this Call Center Clerk job located?

Hoffman Estates, Illinois, 60192, United States

What type of employment is offered for this Call Center Clerk role?

Full-time or part-time position

How can I apply for the Call Center Clerk position at Gold Rush Gaming?

You can apply directly through the application link provided.

Call Center Clerk at Gold Rush Gaming

Call Center Clerk

Job description

Dispatcher/Customer Service

DISPATCHER

As a Dispatcher your main tasks will include taking incoming calls from our field service associates and customer locations, routing, coordinating and monitoring repair and service requests, and maintaining contact with our customers. Hours for this position are 5 pm to 3 am, Friday, Saturday and Sunday.

Position Summary

Under the guidance of the Dispatch Supervisor, acts as liaison between establishments and the service and collections departments and effectively dispatches service calls.

Essential Functions:

Operates communication equipment efficiently to properly communicate to drivers the Gold Rush locations in need of service.
Answers multi-line telephone and maintains a professional office environment and professional relations with internal and external customers.
Inputs data into the dispatch report in accordance with procedures.
Effective communication with management regarding service issues and breakdowns.

Education

High School diploma or GED required.

Knowledge, Skills & Abilities:

Effective and concise written and oral communication skills required.
Computer skills including e-mail, spreadsheets, database activity, and keyboarding are a must
Professional telephone etiquette

Physical Requirements:

• Ability to sit for a minimum of 8 hours

• Must have adequate vision capabilities to perform job duties

• Must have reliable transportation

Environmental Working Conditions:

Ability to work with others in limited space capacity
Climate controlled

Call Center Clerk at Gold Rush Gaming – Hoffman Estates, Illinois

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