Customer Service and Showroom Representative at PetStore.Direct – Jupiter, Florida

We are a fast-growing dog grooming supply distribution company looking for a Superstar Bi-Lingual Customer Service and Showroom Representative (Spanish/English) to support our customers and provide an exceptional in-person experience. This is an on-site, customer-facing position based in Jupiter, FL. PetStore.Direct provides a competitive benefits package, including paid time off, health insurance, and a 401k with employer match.

We live and operate by our three Core Values:

• Do It Right
• Always Deliver
• Be Kind

You will love working at PetStore.Direct if you:

• Enjoy helping people and solving problems
• Speak both Spanish and English fluently and clearly
• Take pride in providing excellent customer service
• Like working in a fun, fast-paced environment
• Are detail-oriented, organized, and reliable
• Thrive in a dog- and human-friendly workplace
• Want to be part of a growing team and make an impact every day

Accountabilities:

• Greet and assist walk-in customers in our Jupiter showroom
• Guide customers through product selection and answer questions in both English and Spanish
• Process orders and returns in our internal system
• Respond to customer inquiries by phone, email, and in person
• Resolve issues with care, professionalism, and a sense of urgency
• Help merchandise and keep the showroom clean and organized
• Collaborate with the warehouse and operations teams to ensure customer satisfaction
• Live and breathe PetStore.Direct core values: Do It Right, Always Deliver, Be Kind

Requirements:

Fluent in Spanish and English (spoken and written)

Previous experience in customer service or retail

Comfortable using computers, email, and point-of-sale systems

Excellent communication and interpersonal skills

Able to stand and assist customers for extended periods

Must be legally authorized to work in the US