Senior Manager, International Tax at Zendesk – San Francisco, California

Location: San Francisco, California, United States of America | Austin, Texas, United States of America | Madison, Wisconsin, United States of America

Requisition ID: R34720

Position_Type: Full time

Job Description

Zendesk is seeking an experienced US International Tax professional to support the company’s growing global tax footprint. As a US-headquartered SaaS company with expanding international operations, Zendesk’s cross-border transactions require careful evaluation not only from a local country perspective, but also through a US tax lens.

While primarily focused on international tax, this role will also leverage broad US tax knowledge to support the quarterly and annual tax provision process and assist with various domestic tax matters as they arise. This role will support the execution of key international tax initiatives, including entity restructurings, cash repatriation, IP and transfer pricing alignment, and M&A integration, with a focus on delivering well-documented, technically sound outcomes that are aligned across global teams. The position will partner closely with Tax leadership, Accounting, Treasury, and external advisors to ensure complex transactions are analyzed, modeled, and implemented efficiently and defensibly.

This is an individual contributor role reporting to the Senior Tax Director, offering significant exposure to high-impact international tax matters while helping scale the tax function in support of Zendesk’s continued growth.

Key Responsibilities

• Support the US tax analysis of cross-border transactions, including restructurings, dividends, intercompany funding, IP arrangements, and acquisitions

• Assist with modeling and planning related to GILTI, foreign tax credits, E&P, Subpart F, and related cash tax and effective tax rate considerations

• Collaborate with the tax team on the quarterly and annual income tax provision (ASC 740) process, ensuring accurate reporting of international tax impacts and assisting with general US tax accounting matters

• Support cash repatriation and liquidity planning, including dividend analysis and execution

• Contribute to the design, documentation, and defense of IP and transfer pricing structures from a US tax perspective, in coordination with local teams and advisors

• Partner with Accounting and other stakeholders to ensure tax implications of complex transactions are identified early and reflected appropriately

• Support M&A activity, including tax diligence and post-acquisition integration

• Assist with international tax compliance and planning, including coordination with external advisors and review of key deliverables

• Help improve internal processes, documentation, and scalability to support a growing global tax function and future capital markets readiness

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field; CPA, JD, or MST preferred

• 8+ years of relevant US international tax experience, gained in Big 4 public accounting and/or a large multinational corporate tax environment

• Strong technical knowledge of US international tax concepts, including GILTI, FTCs, E&P, and cross-border structuring

• Solid understanding of general US federal income tax principles and experience with US GAAP tax accounting (ASC 740)

• Experience supporting transfer pricing and IP-related tax matters from a US perspective

• Exposure to M&A transactions, including tax diligence and integration support

• Ability to work effectively across functions and geographies in a fast-paced environment

• Demonstrated ability to identify issues early, propose thoughtful alternatives, and execute with attention to detail

• Strong written and verbal communication skills, with experience supporting documentation for complex tax positions

• Experience with tax provision/compliance software and a strong interest in leveraging technology for process automation (e.g., Alteryx, Gemini, Chat GPT, or Claude) is highly desirable.

#LI-WO1

The US annualized base salary range for this position is $181,000.00-$271,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.