Resident Concierge: Part-time. at Miravida Living – Oshkosh, Wisconsin

Discover the Miravida Difference

Join the team and help shape our senior living community. Your work will contribute to a legacy of love and connection. Your journey with us will not only transform your life but also profoundly touch the lives of those around you.

Who We Are

• Our History: In 1963, in the heart of Oshkosh, a special community took shape: Miravida Living, originally Lutheran Homes of Oshkosh. The journey began with a vision to create a senior living community overflowing with joy and avenues for fulfillment.
• Our Campus: Miravida Living is home to a diverse array of living options, including 55+ Retirement Living at Carmel Residence and Simeanna Apartments; Assisted Living, Respite, and Memory Care at Gabriel’s Villa and Elijah’s Place; as well as Skilled Nursing and Rehabilitation at Bethel Home, Eden Meadows, and our Green House Homes.
• Our Beliefs: Our daily contributions shape an environment where love, joy, peace, patience, kindness, faithfulness, gentleness, and self-control are present every day for our teams and elders. When you join our team, you are united in this effort to create a community that embodies these virtues.
• Our Commitments: We believe every stage of life should be lived to the fullest and have made a commitment to our elders, thoughtfully designing opportunities and initiatives that enrich the mind, body, and spirit of our community members through six key areas:
  • Awaken: Faith and Reflection
  • Connect: Social Engagement
  • Contribute: Sharing and Mentoring
  • Discover: Intellectual Engagement
  • Explore: Environmental Experience
  • Strengthen: Moving and Nourishing

Who We Are Looking For

Everyone on our team plays a crucial role in upholding our beliefs and commitments, and your contributions can significantly enhance our community's well-being. For this role, we are seeking a caring, dynamic Resident Concierge-Carmel Residence ready to bring their expertise and heart to our community. Within the Miravida Living community, you will:

• Engage and Connect: Your interactions will make a profound difference in the lives of our residents, providing care that’s both healing and empowering.
• Lead and Inspire: As part of the team, you will be an example to peers, guiding them in providing top-notch care.
• Grow and Thrive: You will participate in a supportive environment that values your contributions and helps you to develop professionally.
• Embrace Inclusivity: As a team member, you will join a dedicated team that celebrates diversity and prioritizes inclusion in all aspects of our work.
• Well-being Priority: You will contribute to an environment that prioritizes not only the well-being of our residents but also yours.
• Meaningful Contributions: Your journey at Miravida Living is not just a job, but an opportunity to create meaningful connections in an environment of care and respect.

Essential Functions

Your daily contributions are key to shaping an environment where love, joy, peace, patience, kindness, faithfulness, gentleness, and self-control are discovered anew by both our team and the elders we serve.

The Resident Concierge serves as the primary point of contact for residents, providing exceptional customer service, administrative support, and assistance with day-to-day needs. This role helps foster a welcoming, organized, and community-focused living environment by managing resident requests, processing rent receipts, providing support in the sales process, overseeing daily operations, and supporting onsite events.

· Serve as the first point of contact for residents, guests, and vendors—responding promptly, professionally, and courteously.

· Assist residents with inquiries regarding building amenities, policies, and procedures.

· Address and document resident concerns or service requests, ensuring timely follow-up and resolution.

· Maintain a strong customer service presence in the lobby or office area.

· Assist with the sales process.

· Manage the move-in process.

· Conduct wellness checks when requested.

· New resident onboarding/welcome.

· Manage resident move-outs.

Administrative Duties

· Receive and issue rent receipts, ensuring accuracy and proper recordkeeping.

· Maintain resident files, logs, and databases with a high level of confidentiality and organization.

· Assist with coordinating maintenance entries and communicating notices to residents.

· Manage guest room rentals and other room rentals.

· Create and issue special event bills.

Daily Operational Tasks

· Conduct walkthroughs of common areas to ensure cleanliness, safety, and proper functioning of amenities.

· Manage keys for building.

· Create an organization system for supplies/keep organized.

· Lost and Found Management.

· Stocking amenity supplies.

Community Engagement & Events

· Support planning, preparation, and execution of resident events and community-building activities.

· Promote upcoming events through digital notices, flyers, and in-person communication.

· Assist with event setup, teardown, and coordination.

· Help create a welcoming and inclusive atmosphere that encourages resident participation.

Professional Qualifications

· Previous customer service, hospitality, or administrative experience preferred.

· Strong communication and interpersonal skills.

· Ability to multitask, take initiative, prioritize, and remain calm in fast-paced situations.

· Proficiency with basic office software and a good understanding of technology.

Work Environment & Requirements

· Must be available to work varied schedules, which occasionally may include evenings.

· Ability to stand, walk, or sit for extended periods.

· Must maintain confidentiality and uphold a high standard of professionalism.