Software Engineer - AI Customer Support, Financial Products in Palo Alto, California at Nclusion

Nclusion is on a mission to provide traditional financial services to 1.5 billion people worldwide without access today. Without a secure way to save, invest, or transfer money, individuals are not empowered to accumulate short or long-term wealth. We're changing that by bridging the gap between traditional banking and the communities that need it most.

This role is for an engineer who wants to build AI products that directly help people. The team is focused on customer support: helping users get answers faster, solve problems more easily, and have better experiences across chat, voice, WhatsApp, SMS, and web. It's a strong fit for someone who likes practical AI, product engineering, and solving messy real-world problems with software. The work is hands-on, cross-functional, and highly visible, with room to grow into significant technical ownership.

In our commitment to fostering a diverse and inclusive workplace, we value the unique perspectives and experiences each individual brings to our team. We encourage all candidates, regardless of background, to apply. Your skills, talents, and potential contributions matter deeply to us, and we believe in creating an environment where everyone has an opportunity to thrive. We recognize that meeting every listed requirement may not always be possible, but we value passion, determination, and a willingness to learn. Your application is an opportunity for us to discover the exceptional qualities you bring.