Client Implementation Project Expert at Jobgether – United States
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About This Position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Implementation Project Expert in the United States.
In this role, you will lead high-impact client implementations from initial engagement through successful delivery, ensuring seamless onboarding and execution of complex solutions. Acting as a key liaison between clients and internal teams, you will translate business needs into actionable plans while maintaining alignment with contractual commitments and timelines. You’ll thrive in a collaborative, cross-functional environment where your ability to manage multiple stakeholders and navigate ambiguity is essential. This position offers the opportunity to shape implementation strategies, influence client satisfaction, and drive operational excellence. With a strong focus on communication and organization, you will play a pivotal role in delivering measurable outcomes. It’s an ideal opportunity for a project-driven professional who enjoys blending strategy, execution, and client engagement.
- Lead end-to-end client implementations, ensuring alignment with scope, timelines, contractual obligations, and client expectations
- Serve as the primary point of contact for clients during implementation, building strong relationships through proactive communication and consultative support
- Collaborate with sales teams during pre-sale and post-sale phases to support solution planning, requirements gathering, and readiness
- Translate client needs into structured documentation, including business requirements, project plans, and implementation deliverables
- Coordinate cross-functional teams (product, engineering, compliance, QA, and operations) to ensure smooth and timely delivery
- Manage risks, dependencies, and scope changes, driving issue resolution and escalating when necessary
- Maintain accurate project tracking, documentation, and reporting using internal systems and tools
- Prepare executive summaries, status updates, and process documentation to support transparency and stakeholder alignment
- Conduct post-implementation reviews and contribute to continuous improvement initiatives and best practices
- Bachelor’s degree in Business, Operations, Marketing, Finance, Communications, or a related field
- 8+ years of experience in client implementation, project management, onboarding, or client-facing delivery roles
- Proven track record of leading complex, client-facing implementations in a matrixed environment
- Strong ability to translate business needs into structured requirements, execution plans, and deliverables
- Experience creating project plans, reports, and process documentation for both technical and non-technical audiences
- Excellent stakeholder management, communication, and problem-solving skills
- Experience with CRM or project tracking tools such as Salesforce or similar platforms
- Ability to manage multiple priorities, adapt to changing requirements, and drive outcomes in dynamic environments
- PMP certification or experience in automotive, data, or financial services environments is a plus
- Willingness to travel occasionally for client or team engagements
- Competitive salary package with performance-based bonus opportunities
- Comprehensive healthcare coverage including medical, dental, and vision plans
- Retirement savings plan with employer matching contributions
- Fully remote work environment with flexible scheduling options
- Generous paid time off, including vacation, sick leave, volunteer time, and paid holidays
- Strong focus on employee well-being, work-life balance, and professional development
- Inclusive and collaborative culture with recognition and growth opportunities
- Access to learning resources and career advancement programs