Customer Success Team Lead (German Speaking) at Jobgether – Germany

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Team Lead (German Speaking) in Germany.

This role is a key leadership position shaping the future of Customer Success within a fast-growing, fully remote SaaS environment. You will take ownership of defining and scaling a world-class customer success function, focused on adoption, value realization, and long-term customer outcomes. Acting as both a strategic leader and hands-on contributor, you will guide a high-value DACH portfolio while building the systems, standards, and operating model that will define how Customer Success operates across the organization. You will work closely with RevOps, Product, and Account Management to ensure a seamless customer journey from onboarding to renewal readiness. The role combines operational excellence, team leadership, and customer advocacy, with a strong emphasis on data-driven decision-making and proactive risk management. This is an opportunity to directly shape how customers experience value at scale in a collaborative, remote-first and high-growth environment.

• Define and build the Customer Success operating model, including onboarding, enablement, and health scoring frameworks.
• Lead the transition toward a structured separation between Customer Success and Account Management, ensuring clear ownership and seamless collaboration.
• Manage a high-touch portfolio of strategic DACH customers while setting best practices for the broader CS team.
• Develop and standardize value delivery frameworks, including QBRs, success plans, and time-to-value optimization.
• Proactively monitor customer health signals and design structured retention and risk mitigation strategies.
• Drive Gross Revenue Retention by identifying risks early and implementing recovery and success plans.
• Lead team cadences such as portfolio reviews, enablement sessions, and risk discussions.
• Coach Customer Success Managers to adopt a proactive, data-driven, and outcome-focused approach.
• Act as the voice of the customer, translating insights into actionable feedback for Product and leadership teams.
• Collaborate cross-functionally with RevOps, Product, and Account Management to improve customer lifecycle processes.

Requirements:

• Fluent German language skills and strong professional English communication abilities.
• Proven experience in Customer Success, Account Management, or similar customer-facing leadership roles in SaaS or B2B tech.
• Experience managing enterprise or mid-market customer portfolios, ideally in the DACH region.
• Strong understanding of customer lifecycle management, onboarding, retention, and expansion strategies.
• Ability to build scalable processes, frameworks, and operational models in a growing organization.
• Data-driven mindset with experience using customer health metrics, KPIs, and retention analytics.
• Demonstrated leadership experience, ideally in coaching or managing CS teams.
• Strong stakeholder management skills with the ability to influence across Product, Sales, and Operations.
• Excellent communication skills with a strong focus on customer advocacy and relationship building.
• Comfortable working in a fast-paced, remote-first, and evolving startup environment.

Benefits:

• Fully remote work within a flexible, async-friendly environment.
• High degree of autonomy and ownership in shaping the Customer Success function.
• Flexible working hours supporting strong work-life balance.
• Annual team retreat to connect with colleagues in person.
• €1,500 home office and hardware budget plus €500 additional setup allowance.
• 38 days of paid holiday, including a half-day off on your birthday.
• Dedicated volunteer/charity day to support a cause of your choice.
• Personal development budget available after six months for continuous learning.
• Strong, values-driven team culture focused on trust, ownership, and transparency.
• Flat hierarchy with minimal meetings and a focus on impactful work.