Information Technology Intern at Canyon Capital Resources – Grand Rapids, Michigan

Why Join Canyon Equities?

Canyon Equities is a shared services organization dedicated to empowering a family of companies – Custer Inc, CS Erickson, and FASTSIGNS. Guided by our mission to maximize both individual and company potential, we provide essential business resources in Information Technology, Finance, and Human Resources. Together, we enable our companies to scale strategically and deliver exceptional experiences to their clients.

The IT Intern will perform a range of duties initiated primarily by helpdesk or service fulfillment inquiries and current projects. A mix of troubleshooting, communication, and customer service to internal employees will offer real-world challenges while also allowing the intern to develop strong communication skills and build relationships across the organization. Under the internship program, students will gain modern technology experience across all aspects of business operations from networking to computers to software to security.

The IT Intern assists with preparing, deploying, and supporting a range of devices, applications, and platforms including computers, mobile devices, ERP systems, and Microsoft 365, while learning to maintain user accounts, permissions, and IT assets. In addition to helping troubleshoot hardware, software, and network issues, this role supports the development and maintenance of documentation, runbooks, and knowledge base articles that enable consistency and knowledge sharing across the IT team. This is a part-time temporary position.

KEY RESPONSIBILITIES

The IT Intern contributes to the growth and success of Canyon Equities by supporting the following objectives:

· Provide helpdesk support by fielding requests in the service desk system

· Provide in-person, phone, video, chat, and email support to diagnose and resolve hardware and software issues

· Listen intently and ask questions of end-users to accurately determine and document user issues

· Escalate tickets as needed while using the expertise of IT staff as a learning experience

· Assist with supporting and maintaining laptops, tablets, printers, and other peripherals

· Assist with software support for Windows, Microsoft Office, ERP systems, and other business applications

· Support IT onboarding and offboarding processes for employees, ensuring proper account setup and secure data handling

· Assist with creating, managing, and troubleshooting user accounts and permissions in Active Directory, Microsoft 365, and other systems

· Contribute to IT projects, initiatives, system rollouts, and upgrades

· Help maintain accurate IT asset records and manage inventory levels of equipment and supplies

· Document service requests, troubleshooting steps, and resolutions within the IT service desk system

· Assist in training end-users on IT systems, tools, and best practices to improve technology adoption and efficiency

· Collaborate with the IT team to support departmental goals and strengthen cross-functional workflows

· Track and report time spent on tasks according to company requirements

· Perform additional duties as assigned to support overall IT and organizational goals

QUALIFICATIONS

· Energetic, self-motivated individual with a positive, customer-focused attitude

· Strong logic, analytical, and troubleshooting skills

· Excellent interpersonal and communication skills; comfortable supporting users in person, over the phone, and via video

· Solid organizational skills and attention to detail; able to manage multiple tasks and prioritize effectively

· Ability to conduct independent research to troubleshoot and solve technical problems

· Willingness to learn and grow with a continuous improvement mindset

· Basic familiarity with hardware support for laptops, tablets, printers, and other peripherals

· Interest in or exposure to creating and maintaining technical documentation and user guides

· Strong teamwork skills with the ability to work independently when needed

· Basic familiarity with Windows operating systems and Microsoft Office

· Interest in or exposure to Active Directory, Microsoft 365 administration, and common network concepts

· Must be detail oriented with a strong work ethic

EDUCATION / EXPERIENCE / OTHER REQUIREMENTS

· Current college student pursuing a degree in Information Technology, Computer Science, or a related field; or a high school graduate with some technology experience

· Relevant certifications (e.g., CompTIA A+, Microsoft certifications) are a plus

· Experience with IT service desk ticketing systems and time tracking is preferred

· Valid driver's license and reliable transportation, required

· Availability to work on-site at various locations in West Michigan (primarily at one site) and occasionally after hours as needed