Loan Officer Assistant at Ruoff Mortgage – Fort Wayne, Indiana

Position Summary

The Loan Officer Assistant (LOA) plays a critical support role within the mortgage lending process by partnering with Senior Loan Officers to ensure a seamless experience for clients. This position is responsible for managing administrative tasks, maintaining communication with borrowers and internal teams, and contributing to the successful progression of mortgage applications from initiation to closing.

Essential Responsibilities

· Understand loan documents, the mortgage process, and loan origination systems to efficiently manage loan applications, including copying, scanning, and uploading documentation.

· Assist Senior Loan Officers in gathering necessary borrower documentation to facilitate timely pre-qualification and loan processing.

· Track and follow up on outstanding borrower items to ensure timely completion of requirements.

· Collaborate with processors and closers to streamline workflows and ensure effective progression from borrower contact to loan closing.

· Maintain open and effective communication with internal staff regarding loan status updates.

· Assist in creating and distributing marketing materials, such as rate sheets and promotional content, to support Senior Loan Officers’ outreach efforts.

· Maintain organized and accurate mortgage filing systems.

· Perform general clerical tasks, such as managing correspondence, scheduling, and document preparation.

· Obtain and maintain NMLS Certification.

· Ensure all actions comply with company policies, industry regulations, and applicable laws.

· Stay informed about local real estate trends, the competitive landscape, and evolving regulations for private and government-insured mortgages.

· Handle personal borrower information with a high level of confidentiality and security.

· Uphold company standards and project a professional image in all interactions.

Knowledge, Skills and Abilities

· Must meet qualifications and standards for Loan Officer Licensure under the SAFE Act

· Strong verbal and written communication skills to interact effectively with internal teams

· Highly organized with the ability to manage multiple tasks and deadlines efficiently

· Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiar with loan origination software

· Able to make sound decisions, resolve issues, and adapt to a fast-paced environment

· Self-motivated with a positive attitude and strong drive to meet goals

· Willing to adapt to varying workloads and schedules as needed

Experience and Training

· High School Diploma or equivalent required; some college coursework preferred

· Minimum of 2 years’ experience in the mortgage industry, with exposure to FHA, VA, and USDA loan products preferred

· Familiarity with creating marketing materials and advertising campaigns is a plus

· Must maintain current knowledge of licensing, registration, and training obligations under the SAFE Act and other relevant regulations

Physical Demands and Work Environment

Physical Demands:

• Mostly sedentary, however, while performing the duties of this job, the employee is occasionally required to walk; use handheld phone; reach with hands and arms; stoop; talk and hear.
• Extensive reading and computer use is expected more than 50% of the time. Receiving and expressing detailed information verbally, in person and by telephone is essential. Must be able to verbally communicate effectively with others.
• Occasionally lift and/or move up to 15 pounds.
• Regular attendance is necessary and essential to this position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and responsibilities of this position.

Work Environment:

• Professional atmosphere in a corporate environment.
• While performing the duties of this job, the employee may be exposed to weather conditions prevalent at the time.
• Care must be observed while driving – absolutely no texting while driving.

Why is Ruoff Mortgage the right career choice?

• At Ruoff Mortgage, we truly believe that where you work and loving your job matters, so you will receive all the vital resources necessary for your career to take off! Our team is focused on helping our clients achieve their home borrowing goals while providing our employees with a rewarding, professional experience, and a friendly team-oriented work environment.

We offer a comprehensive Ruoff Total Rewards benefits package designed to support the well-being and success of our employees.

• Health & Wellness: Enjoy comprehensive health insurance plans, including medical, dental, and vision coverage, to keep you and your family healthy.
• Retirement Savings: Take advantage of a 401(k) plan with company match to help you plan for your future.
• Paid Time Off: Benefit from paid vacation, holidays, and sick leave to ensure you maintain a healthy work-life balance.
• Professional Development: We support your growth with training, education, and opportunities for career advancement.
• Employee Assistance Program (EAP): Access confidential counseling and support services for personal or professional challenges.

We’re committed to providing our employees with the tools and resources they need to thrive both personally and professionally.

Ruoff Mortgage reserves the right to modify, interpret, or apply this job description in any manner the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At Will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities. While we thank all candidates for your interest in our company, only those selected for interviews will be contacted. Ruoff Mortgage is an equal opportunity employer.