Digital Adoption Solution Engineer/Technical Consultant at State Farm Mutual Automobile Insurance Company – Richardson, Texas

Location US-TX-Richardson;US-IL-Bloomington;US-GA-Dunwoody;US-AZ-Tempe
Job Category Human Resources, Training, and Business Support
Position Type Regular Full Time
Req ID 44235
Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Responsibilities

Human Resources & Development (HR&D) is seeking a Digital Adoption Solution Developer – Engineer/Technical Consultant with strong technical skills. This position is on the Digital Performance Support team which is bringing “in the moment” learning and guidance to State Farm applications using WalkMe. This is an exciting opportunity to work on a high-profile effort with Enterprise impact that touches all associates, including State Farm agents and their teams. The DPS team works with pace using agile principles to deliver value to business partners with continuous delivery. Learn more about Human Resources & Development (HR&D)

About the role

We’re looking for an early-to-mid level engineer to help maintain and improve our web-based digital adoption experiences (DAP) and related web integrations, including artificial intelligence (AI). You’ll troubleshoot day-to-day issues, build and update web/DAP content, and partner with product and engineering teams on larger changes (e.g., Single-Page Application (SPA) updates, authentication changes).

This is a hands-on role for someone who enjoys debugging in the browser, writing practical JavaScript/HTML/CSS, and delivering reliable improvements without needing to own full platform architecture.

What you’ll do:

• Monitor, troubleshoot, and resolve common to moderately complex issues impacting web experiences and DAP implementations (e.g., content not displaying, selectors breaking, SPA navigation changes, Content Security Policy/Cross-Origin Resource Sharing (CSP/CORS)-related issues, performance impacts).
• Use browser developer tools to diagnose issues (network requests, console errors, storage/cookies, caching).
• Build and maintain web/DAP experiences (e.g., guides, walkthroughs, in-app messages) with attention to UI/UX and customer experience.
• Make lightweight front-end updates using HTML/CSS/JavaScript, and integrate with APIs when needed.
• Partner with engineering teams to escalate and resolve deeper systemic issues (e.g., major SPA refactors, complex authentication/SSO edge cases, security policy changes).
• Support integrations across environments (dev/test/prod), helping validate releases and reduce regressions.
• Track adoption and behavior metrics and share insights (what’s working, what’s broken, what to improve).
• Follow basic accessibility practices (WCAG/ARIA awareness) when building or updating experiences.
• Document fixes, known issues, and repeatable steps so future support and releases go faster.

Qualifications

What we’re looking for (required):

• 2–5 years experience in a web, implementation, or technical support/operations role for web applications.
• Strong knowledge of HTML, CSS, and JavaScript, including debugging and making targeted code changes.
• Capable of troubleshooting web issues using dev tools (selectors/DOM changes, SPA route changes, network requests, cookies/session behavior).
• Basic familiarity with web delivery/infrastructure concepts: DNS, TLS/HTTPS, caching, performance/load time basics.
• Familiarity with how web apps integrate with SaaS and enterprise systems (e.g., APIs, auth/session concepts, SSO awareness).
• Strong communication skills: able to explain technical issues to non-technical stakeholders and coordinate across teams.

Nice to have (not required):

• Hands-on experience with a DAP tool (e.g., WalkMe, Whatfix, Pendo, Appcues).
• Familiarity with a modern JS framework (React/Angular/Vue) at the “can navigate and debug” level.
• Familiarity with Python or similar languages, such as Ruby or PHP
• Exposure to CSP/CORS troubleshooting, basic logging/monitoring, or tag/analytics tools.
• Accessibility experience beyond the basics (testing tools, remediation work).

What success looks like:

• Routine DAP/web issues are resolved quickly with clear documentation and minimal disruption.
• DAP experiences remain stable through web releases, with improved QA/checks over time.
• Adoption metrics and user feedback translate into actionable improvements.
• You build trust across product, engineering, and business teams through clear communication and dependable delivery.

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $80,600 - $149,000
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!