Director, Creative Marketing in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Creative Marketing in the United States.
This is a high-impact creative leadership role focused on redefining how a fast-growing consumer technology brand communicates with its customers. You will be responsible for shaping the voice, tone, and emotional resonance of all customer-facing messaging across lifecycle and organic channels. The role blends strategic brand thinking with hands-on execution, requiring you to both define and personally craft high-performing copy. You will transform functional, transactional communications into engaging, trust-building experiences that strengthen customer relationships. Working closely with product, growth, and customer insights teams, you will help reimagine how customers perceive and connect with the brand. This is a rare opportunity to build a brand voice from the ground up in a high-scale, data-driven environment.
- Lead the transformation of customer communications across email, SMS, CRM, and in-app messaging into a cohesive, emotionally resonant brand voice
- Personally write and refine high-impact copy across lifecycle campaigns, product messaging, and customer touchpoints
- Collaborate with product, design, growth, and insights teams to align messaging with user needs and business goals
- Develop a consistent tone of voice and messaging framework that builds trust, engagement, and long-term customer loyalty
- Translate complex, transactional topics into clear, human, and engaging communication
- Engage directly with customers and community channels (including social platforms and forums) to understand sentiment and inform messaging strategy
- Overhaul existing lifecycle communications to improve engagement, conversion, and retention
- Potentially expand scope into broader organic brand storytelling and social content strategy as impact grows
- 7+ years of experience in creative marketing, copywriting, or customer communications within consumer-facing brands
- Proven expertise in email and SMS campaign writing with measurable performance impact
- Strong portfolio demonstrating excellence in copywriting, storytelling, and brand communication
- Ability to simplify complex or technical topics into clear, emotionally engaging messaging
- Experience working in fast-paced, high-growth environments, ideally startups
- Strong understanding of audience development, product positioning, and lifecycle marketing
- Familiarity with digital communities and platforms such as Reddit or social media ecosystems
- Ability to work independently as an individual contributor while influencing cross-functional teams
- Strong critical thinking skills and ability to advocate for brand value in data-driven environments
- Bachelor’s degree or equivalent experience
- Competitive compensation package with potential equity participation
- Comprehensive health coverage including medical, dental, and vision insurance
- Paid time off and generous parental leave policies
- 401(k) retirement plan with employer matching
- Flexible work environment supporting autonomy and balance
- Wellness benefits and additional employee support programs
- Opportunity to shape a category-defining consumer brand voice from the ground up
- Exposure to high-scale product and growth teams in a rapidly expanding organization