Guest Services in Lincoln, Nebraska at Generation Hospitality

About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

About The Role

As a Guest Services team member in our Front Desk department, you will be the first point of contact for guests, creating a warm and welcoming experience from arrival to departure. This hourly, full-time position is ideal for individuals starting their career who are passionate about customer service and eager to learn. You will support front desk operations, assist with guest inquiries, and help ensure overall guest satisfaction. With opportunities to leverage skills in customer service and bartending, this role offers hands-on experience in a dynamic hospitality environment where professionalism, reliability, and a friendly attitude are essential.

What You'll Do

• Greet and welcome guests in a professional, friendly, and timely manner at the front desk
• Assist with check-in and check-out procedures, ensuring accuracy of guest information and room assignments
• Respond to guest inquiries in person, by phone, and via email, providing accurate information about services, amenities, and local attractions
• Resolve guest concerns and complaints promptly and courteously, escalating issues to management when needed
• Process payments, maintain accurate cash and credit card handling procedures, and balance transactions at the end of shifts
• Support guest satisfaction initiatives by anticipating needs and providing proactive, solution-oriented service
• Collaborate with housekeeping, maintenance, and other departments to fulfill guest requests efficiently
• Maintain a clean, organized, and welcoming front desk and lobby area
• Assist with reservations, modifications, cancellations, and special requests according to property standards
• Leverage bartending skills when applicable to serve beverages in accordance with company policies and local regulations
• Follow all safety, security, and confidentiality procedures to protect guests, staff, and company property
• Participate in ongoing training to develop product knowledge, service skills, and familiarity with property systems and procedures

Qualifications

• English language proficiency, both spoken and written
• 0 years of experience needed!; prior customer service or hospitality experience is a plus but not required
• Strong customer service skills with a genuine desire to create positive guest experiences
• Basic bartending knowledge and comfort serving beverages, with willingness to follow all responsible service guidelines (if applicable to location)
• Excellent communication and interpersonal skills, with a professional and courteous demeanor
• Ability to remain calm, patient, and solutions-focused in high-pressure or fast-paced situations
• Basic math skills and comfort handling cash, credit card transactions, and point-of-sale or property management systems (training provided)
• Strong attention to detail, accuracy, and organization in handling guest information and financial transactions
• Ability to work a flexible full-time schedule, including evenings, weekends, and holidays as required
• Reliability and punctuality, with a strong sense of responsibility and teamwork
• Ability to stand for extended periods and, when needed, lift or move items in support of front desk or guest needs
• Eligibility to work in the country of employment and meet any local age requirements for serving alcoholic beverages