Plumbing Manager in Lehigh Acres, Florida at CM-KELLY LLC

Lead and scale residential plumbing operations by driving technician performance, service quality, revenue growth, and team development while ensuring a best-in-class customer experience.

Key Responsibilities:

• Manage day-to-day plumbing operations, including scheduling, dispatch coordination, and job execution
• Lead, coach, and hold accountable a team of technicians to hit revenue, conversion, and quality targets
• Monitor KPIs (average ticket, close rate, callbacks, efficiency) and implement performance improvements
• Partner with recruiting to hire, onboard, and retain high-performing plumbers
• Ensure compliance with safety standards, codes, and company procedures
• Resolve escalated customer issues and protect brand reputation
• Drive upsell/cross-sell opportunities and ensure proper pricing and job documentation
• Collaborate with leadership on budgeting, forecasting, and growth strategy
• Maintain inventory, tools, and fleet readiness

Compensation & Benefits:

• Competitive base salary + performance bonus
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays

Qualifications:

• 5+ years of residential plumbing experience with 2+ years in a leadership role
• Strong understanding of service KPIs and performance management
• Proven ability to lead teams, drive accountability, and improve results
• Customer-first mindset with strong problem-solving skills
• Experience with field service software (Service Titan or similar preferred)
• Valid driver’s license