Director of Mental Health at RINCON FAMILY SERVICES – Chicago, Illinois

Job Title: Director of Mental Health

Department: Mental Health

Reports to: Chief Behavioral Health Officer

Job Type: Full Time, Salary, Exempt

Job Location: Chicagoland Area

Salary Range: $85,000-$100,000

Rincon - Building Spaces, Restoring Communities- Who we are:

What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high-quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing to advocate, educate and empower individuals and their families.

Position Description – What the Role Entails:

The Director of Mental Health is responsible for the overall administrative, operational, clinical and strategic coordination of all mental health services to ensure individualized, competent, evidence-based care and long-term program sustainability.

This role oversees the administrative functions of all mental health personnel, including billing analysis, insurance utilization, client trends, scheduling, and service flow. The Director works closely across Rincon Family Services—particularly with Human Resources, Quality Assurance, and Finance—to ensure alignment, compliance, and operational effectiveness. The Director, working with the CHBO, works with the Finance Department on budgeting, fiscal oversight, and program performance. The Director prepares and presents reports as required and ensures that resources are managed responsibly and effectively.

The Director ensures all mental health services, including office based, community based, school based and our 24/7 mobile crisis response services, are delivered in a caring, respectful, and culturally responsive manner, consistent with organizational policies, regulatory requirements and best practices within Mental Health. The Director, overseeing Clinical Managers and supervisors, will ensure accurate, complete, and confidential participant records, which demonstrate individualized evidence based, and collaborative care, making proper referrals across Rincon programs. This role also builds and maintains external relationships to strengthen community partnerships, expand services, and enhance program reach.

The Director is responsible for implementing and executing departmental strategy as established by the Office of the President & CEO in coordination with the Chief Behavioral Health Officer.

Company Culture - Do Our Values Speak to You?

At Rincon, our commitment to mutual respect, inclusivity, and diversity is woven into the structure of all that we do. We value:

• Dedication- Embodying effective and transparent leadership and quality client care.
• Education – Preventative programming and clinical services based on industry standards, competence and outreach.
• Accountability – Consistent service delivery, measurable success, and sensible financial management.
• Advocacy – Empowerment, reduction of treatment stigma, and relationship building with partners.
• Compassion – Embracing culturally diverse communities and equality through sensitivity to individual needs.

With these values in mind, we promote a culture that fosters professional development and agency success. Many of our employees span an extended tenure, and we pride ourselves on developing dedicated and supported team members.

Areas of Accountability - What you will be doing:

Program Administration & Leadership

• Administer the Mental Health Program to ensure services are delivered appropriately, competently, and respectfully, utilizing evidenced based care models
• Ensure all services comply with applicable policies, procedures, regulations, and licensing requirements
• Ensure monthly departmental KPIs and performance benchmarks are met
• Monitor and review program dashboards, reports, and utilization trends
• Lead program growth and expansion efforts aligned with organizational priorities

Clinical Oversight & Quality Assurance

• Supervise department leaders to ensure clinical integrity and programming standards,
• Work with Clinical leaders and external resources, as needed, to ensure staff are properly trained and supported for proper use of evidence-based and metric-based care
• Ensure Clinical Managers oversee comprehensive Individualized, Integrated Assessments and Treatment Plans (IATPs) and that any deviations are documented and addressed
• Oversee Continuous Quality Improvement (CQI) and Quality Assurance (QA) efforts in collaboration with the QA Department
• Serve as the lead for all funding, accreditation, and licensing compliance site visits

Financial & Operational Collaboration

• Work closely with the CBHO and Finance Department on budgeting, billing analysis, and financial sustainability
• Use data and trends to inform staffing, service delivery, and operational decisions
• Community Engagement & External Relations
• Build and maintain relationships with community partners, referral sources, and stakeholders
• Educate external partners and the community on mental health services and programs
• Attend meetings, conferences, and trainings as required

Other Responsibilities

• Perform other duties as assigned in support of departmental and organizational priority.

Rincon Rewards & Benefits- How we value you:

• Health insurance
• Dental & Vision insurance
• Life insurance
• Short- and Long-Term Disability Insurance
• 403(b) Retirement Plan
• Generous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover allowable.
• Employee Assistance Program
• Professional Development Opportunities
• Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)
• Certain employees may qualify for City of Chicago commuter transit benefits

Rincon’s Work Environment – What to expect:

This role involves periods of sitting for meetings and administrative tasks. Occasional standing and walking are required during site visits, staff engagement, or community events. The position may involve light lifting (up to 10 lbs) for materials or equipment and occasional driving to travel to other Rincon offices, attend off-site meetings or partner facilities.

Schedule:

• Monday to Friday with some evening/weekends required.

Language:

• Fluency in Spanish, bicultural applicants strongly preferred

RINCON FAMILY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

The Knowledge and Expertise that Matters Most - What you bring to the Role:

• Medicaid, HIPPA, CARF, OIG and all other accreditation and licensure requirements
• Basic, relevant Medicaid and private insurance and billing procedures
• Clinical assessments and metric based care
• Evidence Based, Trauma Informed Mental Health interventions, including for crisis
• Staff and program management and evaluation
• All relevant legislation, policies and practices
• Analytical and problem-solving skills
• Effective verbal and listening communication skills
• Strong interpersonal skills
• Conflict resolution skills

The Director of Mental Health must maintain strict confidentiality in performance of duties and demonstrate the following personal attributes:

• Cultural awareness and sensitivity
• Sound work ethics
• Be consistent and fair
• Be compassionate and understanding
• Be flexible, adaptable and able to work effectively in a variety of settings
• Work independently with little supervision
• Work effectively as a member of a tea

Position Qualifications – What is required to Perform the Role:

• Minimum of an MSW or equal Master Degree; certificate educational training in not-for-profit social services management preferable
• 5 plus years of mental health services work experience or healthcare management experience
• Knowledge of clinical intake, assessment and evidence-based treatment, excellent customer service and communication skills (verbal and written)
• Strong data entry and general computer skills
• Completion of mandatory trainings as required by funders, vendors and/or government contracts and desire to continue to enhance professional development
• In addition, must pass pre-employment drug screening, background check to include finger printing and clearance by OHS Background Check Unit,