Technical Service Representative at Friday Services – Weaverville, North Carolina

Position Title: Technical Service Representative

Job ID: 138855

Technical Service Representative

Weaverville, NC 28787

$19.75 - $21.25/hour (DOE)

Monday - Friday | 8:00 AM - 5:00 PM (1-hour unpaid lunch)

Overview

We are seeking a detail-oriented Technical Service Representative to support our warranty and repair operations. In this role, you will evaluate returned products, diagnose issues, perform repairs, and ensure all work meets quality and manufacturer standards. This position plays a key role in maintaining customer satisfaction and supporting continuous product improvement.

Key Responsibilities:

Receive and evaluate returned products under warranty

Inspect, test, and diagnose mechanical or electrical issues using diagnostic tools

Verify warranty eligibility and determine appropriate repair or replacement actions

Perform repairs, adjustments, and part replacements to restore product functionality

Accurately document findings, repairs, and parts used in internal systems

Maintain detailed records including serial numbers, repair time, and outcomes

Communicate with customers regarding claim status and provide usage recommendations

Identify recurring issues and support root cause analysis and continuous improvement efforts

Collaborate with Quality, Engineering, and Customer Service teams to resolve product concerns

Maintain a clean, safe, and organized workspace while following all safety protocols

Qualifications:

High School Diploma or GED required (Technical Certificate or associate's degree preferred)

2+ years of experience in manufacturing, repair, or technical support

Strong mechanical, electrical, or hydraulic troubleshooting skills

Experience using hand tools, diagnostic equipment, and testing instruments

Ability to read and interpret schematics, manuals, and technical drawings

Basic computer skills; experience with ERP/CRM systems is a plus

Strong attention to detail and documentation accuracy

Excellent communication skills with a customer-focused mindset

Physical Requirements:

Ability to lift up to 50 lbs

Frequent standing, bending, and kneeling

Comfortable working with tools and equipment in a hands-on environment

Why Apply?

Stable, full-time schedule (no weekends)

Opportunity to work in a hands-on, technical role

Collaborative team environment with growth potential