Quality Innovation and Health Project Manager at Plymouth Housing Group – Seattle, Washington

Salary: $88,462 - $98,779

Work Arrangement: Hybrid, Temporary

The Quality Project Manager supports the Quality, Innovation and Health (QIH) team by designing, documenting, and implementing effective workflows and tools that strengthen service delivery in a case management and behavioral health setting. This role partners closely with program leadership, frontline staff, and cross‑departmental teams to translate practice standards and program goals into clear, sustainable processes.Additionally, this role partners with leadership to ensure these meet compliance regulations The Quality Project Manager also leads training and change‑management efforts to ensure staff understand and consistently apply new workflows, tools, and expectations.

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, Plymouth is helping the most vulnerable members of our community leave homelessness behind forever. At Plymouth, we’re not simply trying to get people off the streets. We provide supportive services like case management and health care so that our residents can thrive long-term. As part of our strategic vision, we are building internal behavioral health services and transforming our systems to address rapid growth and the changing needs of residents.

Workflow Design and Implementation:

• Design, map, and document workflows that support case management, behavioral health, and supportive housing service delivery.
• Translate policies, program standards, and funder requirements into practical, staff‑centered processes that recognize different learning styles and knowledge bases.
• Identify gaps, inefficiencies, and risks in current workflows and propose improvements.
• Support development of new policies and procedures, both for current state and for the process to become a licensed BHO (behavioral health organization)

Training and Change Management:

• Develop and deliver training for staff on new workflows, tools, and quality expectations. Quality expectations include adherence to golden thread case note standards.
• Create written guidance, job aids, and reference materials to support consistent practice aligned with organizational values (ie strengths-based, non-judgmental, objective).
• Work with external organizations to understand new requirements and be able to share this back with the organization
• Support teams through change by incorporating feedback and reinforcing adoption of new processes.
• Partner with supervisors to build documentation coaching processes.

Quality Improvement and Project Support:

• Support quality improvement initiatives, performance improvement projects, and pilot implementations.
• Partner with data, IT, and program teams to ensure workflows align with documentation and reporting systems.
• Track implementation progress and surface barriers, risks, and lessons learned.
• Track documentation trends and recommend training or other adjustments as needed.
• Ensure documentation systems align with BHO licensing standards.
• Implement quality improvement projects tied to resident health and service access.

• Commitment to equity, inclusion, and culturally responsive service delivery.
• Strong analytical and organizational skills with attention to detail.
• Ability to communicate complex processes clearly to diverse audiences.
• Data interpretation skills
• Experience working collaboratively across disciplines and roles.
• Comfort working in environments serving people with complex needs, including behavioral health challenges.
• Understanding of Housing First and harm reduction principles.
• Knowledge of documentation requirements for behavioral health programs
• Familiarity with HIPAA standards and ability to incorporate

• Experience in case management, behavioral health, supportive housing, or a related human services field.
• Experience writing and reviewing clinical and/or case note documentation and different formats.
• Experience with FCS (Foundational Community Supports) and required documentation standards preferred.
• Experience designing or implementing workflows, processes, or quality improvement initiatives.
• Training, facilitation, or staff‑support experience preferred.
• Experience working in nonprofit or community‑based organizations preferred.
• Experience with Excel and working with exported data to refine and synthesize.
• Experience with Power BI, SQL queries and Databases preferred.
• Experience with an Electronic Health Record systems preferred.
• Familiarity with Medicaid billing preferred.

Bachelor’s degree in social services, public health, behavioral health, or a related field, or equivalent combination of education and experience.

Plymouth Housing is an equal opportunity employer. We recruit, hire, train and promote employees based on merit and business needs, and without regard for race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, military status, political affiliation, or any other factor protected by law.

The Job Description provided by Plymouth Housing outlines the essential functions and qualifications of the described role to the best of our ability. While it provides a comprehensive overview, it does not encompass every duty, responsibility, or qualification associated with the position. We recognize the need for flexibility and reasonable accommodation, and therefore, this document is subject to modifications to meet individual needs as appropriate. It is important to note that this Job Description does not constitute a contractual agreement.