Program Support Specialist – Administrative Assistant at Lutheran Social Services of the Southwest – Tucson, Arizona

Location: Tucson, AZ | Full-Time | Non-Exempt

At Lutheran Social Services of the Southwest, we believe that compassion, respect, and dedication can change lives. We’re looking for a Program Support Specialist who is eager to make a real difference for older adults and individuals with disabilities in our community.

This is a hands-on, heart-forward role — part administrative support, part field engagement, part problem-solving, all rooted in serving people. If you enjoy helping others, building connections, and supporting a team that delivers meaningful care, this could be the perfect fit.

• Support Clients & Caregivers
  Conduct home visits, check-ins, and client intakes to ensure each person receives compassionate, high-quality care. Be the friendly, reliable point of contact that helps clients and Direct Care Workers feel supported.

• Coordinate & Communicate
  Keep everyone in the loop — supervisors, caregivers, clients, and case managers — so that care is smooth, timely, and personalized.

• Organize & Track
  Help manage schedules, documentation, and basic data entry. Keep client and caregiver information complete and accurate, so that the team can focus on what matters most: people.

• Step In Where Needed
  Occasionally, provide in-home support when a caregiver is unavailable. Help out with trainings, events, and program activities as needed.

• Heart and Humility: You are motivated by serving others, especially those who may be vulnerable, and you show up ready to listen, help, and support.

• Energetic & Nimble: You can juggle multiple priorities, adapt to changing needs, and respond quickly.

• Bilingual Skills: English/Spanish fluency is required to connect with clients and caregivers.

• Comfortable in the Office & in the Field: You can handle basic scheduling, data entry, and administrative tasks, and also step into homes to observe, support, and engage.

• Team-Oriented: You communicate clearly, collaborate well, and share information in a positive, constructive way.

Experience in healthcare, community support, nonprofit operations, or any role where you’ve supported people or coordinated services is a plus — but your heart for service matters most.

• Must have or be able to obtain a valid Arizona Fingerprint Clearance Card (Level I).

• Must pass central registry background screening.

• Valid Arizona driver’s license and reliable transportation required.

• High School Diploma or GED

• 6+ months working with elderly adults or people with disabilities (preferred)

• Entry-level Excel or comfort with basic spreadsheets

Direct Care Worker training provided upon hire.

Join a Mission‑Driven Team
Be part of an organization rooted in compassion and service that helps older adults and people with disabilities live safely and with dignity in their homes and communities. LSS‑SW has served Arizona’s most vulnerable for decades, building connections and fostering independence through care, respect, and collaboration. Here, your work has purpose — you’ll see the impact of your efforts every day and be welcomed into a team that values community, growth, and making a real difference.