Counter Associate at Magnolia Bakery – New York, New York

POSITION SUMMARY: Counter Associate

Uphold the core values of the organization and its mission while consistently presenting and promoting brand integrity, product quality and customer service standards.

PRINCIPLE DUTIES:

• Ensure customer satisfaction by handling counter transactions in a fast, efficient, and friendly manner.
• Acknowledge all customers with a friendly smile and is highly responsive to needs and requests.
• Communicate clearly with each customer in a friendly and courteous way.
• Participate in team service to ensure each customer is served quickly.
• Resolve customer problems with a sense of urgency.
• Accomplish all work assignments with excellence.
• Wrap and stock desserts and supplies.
• Place desserts out for display and monitor inventory of items out for sale.
• Keep workstations and areas neat and clean.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Position requires standing and walking for period of 3-5 hours without a rest break (not including required breaks).
• Occasional moderate to heavy lifting and carrying, bending, and reaching overhead may be required.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, coworkers, and management
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

REQUIREMENTS:

• Follows policies and procedures.
• Takes directions well and hits the ground running.
• Understands expectations of role and works within the boundaries of the role.
• Maintain food safety standards, including identifying and eliminating health code violations and safety hazards.
• Understand, respect, and maintain company policies and procedures.

Hourly Rate

$17 plus tips