Lead Recovery Assistant - Grave Shift at Volunteers Of America, Utah – Salt Lake City, Utah

Schedule: Grave Shift

Benefits:

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
• Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

About

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.

Position Summary

The Lead Recovery Assistant provides direct client support in a residential setting while serving as a frontline supervisor, overseeing Recovery Assistant staff training, documentation compliance, and adherence to program procedures. This role ensures a safe and effective environment through staff leadership and coaching, regular quality checks, and ongoing coordination with the Staff Manager to address team training needs.

Essential Duties

• Engage with clients in an age and gender appropriate fashion.
• Provide age and gender appropriate education, including, but not limited to community resources; hygiene; harm reduction; Self-sufficiency and independent living skills; substance abuse and addiction.
• Manage difficult client behaviors by encouraging adherence to expectations for service.
• Assess medical emergencies, provide CPR and First Aid, and coordinate medical services as needed.
• Ensure safe environment for staff and clients.
• Utilize an agency approved approach to meet this position’s mission.
• Utilize de-escalation skills to manage client crisis by adhering to the De-escalation Training.
• Utilize supervisory support.
• Ensure that all paperwork related to client and program activities is properly completed, managed confidentially and stored in an appropriate location. All progress notes will be in compliance with the Progress Notes Training.
• Ensure that client files and related paperwork are maintained in accordance with licensing and contract requirements.
• Submit all paperwork in a timely manner.
• Ensure an incident report on all emergency or critical incidents is completed by the end of each shift.
• Adhere to Volunteers of America, Utah personnel handbook and the policies and procedures manual
• Identify Recovery Assistant training needs and coordinate information with the Staff Manager & Staff Coordinator.
• Provide documentation training and support to the new/orienting Recovery Assistant staff as requested.
• Implement and ensure UA’s are being given regularly and correct procedure is being followed.
• Implement and ensure dorm inspections are done regularly and correct procedure is being followed.
• Meet with the Staff manager weekly as needed to identify and discuss training needs.
• Attend work as scheduled and arrive at the designated time.
• Work must be performed on-site due to the need to provide direct client care.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent preferred and (2 years of social services or homelessness-related experience) or any combination of education, experience, and training which provides the following knowledge, skills and abilities:

• Exhibits clear communication skills.
• Cooperates with others.
• Cooperates with others. Professional boundaries with clients, volunteers and co-workers.
• Takes actions and makes decisions within scope of position responsibilities.
• Considers alternative and consequences before making independent decisions.
• Remains calm and responds appropriately in crises.
• Proactively expands and integrates knowledge of community resources.
• Organizes, prioritizes and accomplishes multiple tasks.
• Abides by applicable rules and regulations.
• Protects the safety of all information handled.
• Promotes core values and mission of Volunteers of America, Utah.
• Works effectively and ethically with a diverse group of people.
• Learns, utilizes and endorses Volunteers of America, Utah procedures and techniques.
• Complies with the Volunteers of America, Utah Code of Ethics.
• Computer literate with proficiency in Microsoft Office.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction.
• Become CPR and First Aid Certified.
• If driving is a part of the job, must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.
• Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen.

Physical Demands

• Ability to lift and carry 25 lbs.
• Ability to walk up and down stairs.
• Ability to move around the facility, interacting with clients for extended periods.
• Work is generally performed in an office environment. May entail using a computer for extended periods of time.