Customer Operation Specialist at Wella Company – Lodz

ABOUT THE ROLE

We’re looking for a Customer Service Specialist to be part of the EMEA Order to Cash team based in our Łodź SSC.

As a Customer Service Specialist, you’ll be the key connection between our company and our customers, ensuring smooth order management and excellent customer experience. You’ll manage the order cycle, query resolution while working closely with Sales, Supply Chain and Accounts Receivable to meet customer expectations.

This is a high‑impact role ideal for someone who thrives in a dynamic, results‑driven environment and is motivated by building strong, collaborative relationships.

WHAT YOU WILL DO

• Act as the main point of contact for your customer portfolio.

• Build and maintain strong relationships with customers and internal teams.

• Handle customer queries with ownership and professionalism.

• Accurately process high volumes of orders in SAP.

• Coordinate product availability and delivery timelines.

• Validate pricing and support contract updates.

• Resolve complaints and implement corrective actions.

• Optimize logistics for efficient and cost-effective deliveries.

• Take full ownership of customer service quality.

• Ensure the Key Performance Indicators (KPIs) are met

WHAT WE WANT YOU TO BRING ALONG

• Fluent in English

• 2+ years in Customer Service

• Strong SAP experience (2+ years preferred).

• Customer-focused and relationship-oriented.

• Strong communication and interpersonal skills.

• Analytical mindset with attention to detail.

• Comfortable with numbers and data.

• Comfortable collaborating with remote colleagues and customers

• Proactive, adaptable, and resilient under pressure.

• Ability to work across cultures with all levels of organization as well as with different functions

• Additional European language skills would be an advantage

WHAT WE OFFER

We care about growth, health, and wellbeing of our employees; therefore, our offer includes:

• Luxmed medical insurance: Employee basic package is covered by Wella, you can upgrade the package or extend it to your spouse or partner and kids

• Life insurance: basic option is paid by Wella, you can upgrade the package for you and your family

• Lunch card

• Multisport card

• Parking subsidy or public transportation refund – depending on your commuting style

• One additional day off to celebrate each full year of employment (capped at five days) 

• Birthday as a holiday: celebrate with your loved ones!

• End-of-the-year gift, spring celebrations

• Bonus for life-time occasions (e.g., giving birth to a child, marriage)

• Attractive referral bonus for recommending talents to work at Wella

• State-of-the-art workspace, collaborative areas, cool events, and gatherings

• Occasional samples of our products to enjoy

• Access to discounts on our products in Wella and ghd online shops

WHO WE ARE

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company, please visit www.wellacompany.com and https://www.wellacompany.com/about-us.

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster