Counseling Center Receptionist at Southwest Church – Indian Wells, California

WHO WE ARE

OUR FOCUS

Wellspring Church is focused on discipling people to become committed followers of Jesus Christ. We desire all members of Wellspring to be:

• PLANTED - The Call to Salvation
• ROOTED - The Call to Foundation
• GROWING - The Call to Maturation
• GOING - The Call to Multiplication

OUR VALUES

We are FAITHFUL - We love Jesus! Our gospel-centered church will be driven by our gospel- centered team. We will aim for faithfulness to Jesus, Jesus’ Word, and Jesus’ will above all else. (1 JOHN 4)

We are FAMILY - Our families are our first ministry not the church. Our families will love the church and never feel like they have to compete with the church. So we’ll honor the Sabbath, honor time away from work to invest in our families, and encourage our people to do the same. (1 TIMOTHY 3)

We are FUN - Laughing, enjoyment, and celebration is gonna be normal here. Our calling is a serious one, but it is not one that is without amazing fun! (ECCLESIASTES 8)

We are FREE - We are a team on a mission. And you’re free to make that mission happen! We let thoroughbreds run. We’ll give you the play and make sure you’re free to run it. Our team is free to lead. Free to speak. Free to innovate. Free to fail. All for the purpose of achieving the mission God has given us. (GALATIANS 2)

We are FORGIVING - Sin is serious and we won’t let it remain in the camp. We will constantly forgive one another because we’ve been forgiven. When conflict happens, we’ll address it quickly, respond graciously, and move forward by keeping short accounts with each other. (MATTHEW 18)

We are FLEXIBLE - We embrace change! There are no sacred cows here, just a sacred goal to make Jesus famous! We’ll be geared to the times but anchored to the rock. (MARK 2)

We are FORTHRIGHT - We want to bear much fruit! And because ministry is hard to measure we’ll allow iron to sharpen iron to make one another better! So we’re gonna be forthright. Because fearless feedback yields fruit! (PROVERBS 27)

SUMMARY

The Counseling Center Receptionist serves as the primary front-facing representative of the Counseling Center, providing administrative and operational support under the direction of the Counseling Director. This role ensures smooth daily operations by managing communication, scheduling, and client experience while creating a welcoming, professional, and confidential environment for all clients.

KEY RESPONSIBILITIES

As a key member of the Counseling Center team, your responsibilities include, but are not limited to:

• Serve as the first point of contact for clients, creating a warm, safe, and welcoming environment
• Answer and direct phone calls, emails, and in-person inquiries in a timely and professional manner
• Schedule, confirm, and manage client appointments for counselors
• Collect and process payments for counseling sessions (cash, card, or digital), ensuring accuracy and proper tracking
• Maintain client records, intake forms, and documentation with strict confidentiality
• Assist with client check-in and check-out processes
• Communicate appointment reminders, updates, and general information to clients
• Ensure counseling spaces, lobby, and common areas are clean, organized, and ready for sessions at all times
• Monitor office supplies and assist with ordering as needed
• Support administrative tasks and daily operations as directed by the Counseling Director
• Perform additional duties and special projects as assigned

JOB SCOPE

This role focuses on the day-to-day front office and administrative operations of the Counseling Center. The Counseling Center Receptionist plays a key role in shaping the client experience by ensuring smooth scheduling, accurate payment processing, and a clean, welcoming environment. While not involved in counseling services directly, this position is essential to maintaining professionalism, confidentiality, and operational excellence within the Counseling Center.

QUALIFICATIONS

• Strong communication and interpersonal skills
• High level of professionalism, discretion, and confidentiality
• Ability to manage multiple tasks and schedules efficiently
• Detail-oriented with strong organizational skills
• Proficient in basic computer systems (email, scheduling software, spreadsheets, etc.)
• Ability to handle sensitive situations with care and empathy
• Self-starter who is proactive and able to work independently and as part of a team
• Physical requirements: Constant periods of sitting and repetitive motions. Occasionally able to lift or move up to 20lbs and standing or walking.