Junior Business Analyst at Encon Heating & AC – Stratford, Connecticut

Join a Team That Runs on Data, Process, and Execution

At ENCON Heating & A/C, we don’t just install and service HVAC systems—we build systems and processes that drive a high-performing operation. We’re looking for a Junior Business Analyst to help us improve how our business runs day-to-day by working at the intersection of operations, data, and technology.

If you enjoy solving problems, working with data, and making a real impact on how a business operates—from the office to the field—this role is for you.

What You’ll Do

You’ll play a hands-on role in improving how our teams operate by supporting systems, processes, and data across the organization.

Analyze & Improve Processes

• Evaluate current workflows to identify inefficiencies and areas for improvement
• Document and map business processes across service, install, sales, and accounting
• Help implement improvements that make work faster, easier, and more accurate

Support Core Business Systems

• Provide day-to-day support for platforms like ServiceTitan (preferred experience)
• Troubleshoot user issues and help resolve system-related challenges
• Assist with testing and rollout of new features and system updates

Work with Data & Reporting

• Build and maintain reports using Excel and Power BI
• Support KPI tracking and operational reporting for leadership
• Perform data validation and cleanup to ensure accuracy across systems

Partner with Operations

• Work closely with technicians, dispatchers, and managers to understand real-world challenges
• Help ensure accurate setup and use of work orders, estimates, and invoices
• Support improvements that enhance both employee and customer experience

Support Projects & Change Initiatives

• Assist with system improvements, integrations, and process changes
• Help track progress and support execution of key initiatives
• Contribute to training and documentation for new processes

Required Skills & Experience

• Strong analytical and problem-solving skills
• High attention to detail and accuracy
• Strong communication skills—comfortable working with both office and field teams
• Proficiency in:
  • Microsoft Excel (data analysis, formulas, organization)
  • Power BI (or strong interest in learning)
  • PowerPoint (presenting insights clearly)
• Ability to learn quickly and adapt in a fast-paced environment

Nice to Have

• Experience with ServiceTitan or similar field service/ERP platforms
• Exposure to CRM or financial systems (Salesforce, Sage Intacct, etc.)
• Experience with process mapping or workflow tools
• Familiarity with automation tools (Power Automate, Zapier)

Why This Role is Different

• You won’t just build reports—you’ll help fix real operational problems
• You’ll work directly with the field and leadership, not just behind a desk
• Your work will impact everything from job execution to financial accuracy
• You’ll gain hands-on experience with systems, data, and process improvement

What Success Looks Like

• Cleaner, more reliable data across systems
• More efficient workflows for field and office teams
• Better reporting and visibility for leadership
• Fewer errors impacting payroll, job costing, and customer experience

Compensation & Benefits

$27-$30/hr

Our Culture

At ENCON, we operate with a simple mindset:

Excellence, Not Excuses.

We take care of our people, expect ownership, and value individuals who want to grow and make an impact.

If you’re looking for a role where your work actually improves how a business runs—apply today.

CT LIC # HTG-0386317-S1

Putnam NY LIC# 31097

Westchester NY LIC # WC-33774-H21

MEC # 1093

AA/EOE

#EN