Operations Manager (Dubai) at Skyports Limited – Dubai, Dubayy

Job Title: Operations Manager, Dubai

Location: Dubai, UAEDepartment: Operations, Infrastructure Type: Fulltime, Permanent

About Us:

Founded in 2018, Skyports is at the forefront of the Advanced Air Mobility revolution, developing and operating cutting-edge infrastructure for electric air taxis and leveraging drone technology to transform business operations across industries.

Our business is split into two key areas:

Skyports Drone Services uses drones to streamline logistics, capture data, and enhance operational efficiency, with a focus on rural deliveries, surveying, surveillance, and maritime services.Skyports Infrastructure plays a vital role in the Urban Air Mobility ecosystem, designing, building, owning, and operating vertiports that enable eVTOL operators to take off and land in cities around the world.

With our presence in this dynamic, high-growth industry, there has never been a more exciting time to be part of our mission to reshape the future of air mobility.

The Role:

We are thrilled to present an exceptional opportunity for a dynamic Operations Manager to join our Skyports Infrastructure team in Dubai. Based in Dubai, the Operations Manager oversees and manages all aspects of vertiport operations across our future network of vertiports in Dubai, ensuring safety, efficiency, and compliance with regulatory standards whilst delivering high levels of customer service.

This role involves managing personnel (ground staff, etc.), coordinating ground services, and liaising with various stakeholders to facilitate the smooth operation of vertiport activities

Key Responsibilities:

Operations Post Holder

Be the responsible person for safe, secure and efficient operations at Skyports Dubai vertiport network.

Operational Management

Oversee daily vertiport operations, including resource scheduling, stand management, passenger handling and baggage management.

Safety and Compliance

Stay current with aviation regulations and industry standards, implementing necessary updates and changes.Ensure compliance with local, national and international aviation regulations and standards. And uphold safety protocols and regulatory compliance for heliport operations.Monitor changes in legislation and implement necessary changes in security practices.Liaise with operators, passengers, and other stakeholders to address operational safety and security concerns.

Personnel Management

Manage the recruitment and onboarding process for staff involved in vertiport operations, including ground crew, security personnel, and administrative staff.Develop vertiport staff, including scheduling, training and performance evaluation.

Ground Operations

Coordinate ground services, including aircraft marshalling, charging, and loading/unloading of passengers and baggage.Oversee the maintenance and upkeep of vertiport facilities, ensuring they meet safety and operational standards.

Customer Service

Interact with fleet operator staff, pilots, and passengers to address their needs and concerns.Ensure a positive and efficient experience for all users of the vertiport facilities.

Security Management

Implement and oversee security protocols to safeguard the vertiport and its users.Collaborate with security personnel to monitor access control and respond to security incidents.

Performance Monitoring

Implement systems for monitoring the performance of operations aircraft, including data analysis, maintenance records, and efficiency metrics.Identify areas for improvement and implement corrective actions to enhance overall performance.

Emergency Response Planning

Develop and maintain emergency response plans, conducting regular drills and training sessions.Coordinate with local authorities and emergency services for efficient response to incidents.

Stakeholder Relations

Collaborate with vertiport operators, regulatory authorities, local communities, and other stakeholders to address concerns and foster positive relationships.Represent the vertiport in meetings, conferences, and industry events.

Documentation and Reporting

Maintain accurate records of vertiport activities, including flight schedules, maintenance logs, and incident reports using appropriate systems provided by IT.Prepare regular reports for management and regulatory agencies.

About You:

The ideal person for this position will have the following experiences and attributes:

Extensive experience in airport or heliport operations, including managerial roles.Detailed knowledge of aviation regulations and safety standards.Strong leadership and team management skills.Excellent communication, and interpersonal skills.Strong organisational and planning skills.Ability to handle emergency situations and work under pressure calmly and effectively.Customer focused with a commitment to high-quality service delivery.

Qualifications

Qualification / Cert and/or relevant experience in aviation operations and management.

Experience

Minimum 7 years of experience in aviation operations, with at least 3 years in a management role within a heliport or airport environment.Proven record of managing ops and staff in a regulated aviation environment.

Skills:

Strong problem solving and decision making skills.Ability to manage multiple priorities concurrently.Knowledge of aviation regulations and standards, emergency planning and response.Fluent in English with working knowledge of Arabic

What We Offer:

Competitive salary and benefits package.Opportunity to work in an innovative and growing industry.A collaborative and dynamic work environment with ample opportunities for professional development.Flexible working arrangements and a supportive team culture.

How to Apply:

If you’re passionate about aviation and keen to be part of a pioneering company that is changing the future of transportation, we would love to hear from you. Please submit your CV and a cover letter outlining your experience and why you’re a great fit for this role.

Skyports is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.