What is the role of a Jr Payment Operations Analyst at DEUNA?

The Jr Payment Operations Analyst position at DEUNA is a Full-time or part-time position opportunity in the General Business field.

Where is this Jr Payment Operations Analyst job located?

Puerto Quito, Pichincha, 171203, Ecuador

What type of employment is offered for this Jr Payment Operations Analyst role?

Full-time or part-time position

What is the expected salary for this Jr Payment Operations Analyst job?

Compensation will be discussed during the hiring process.

How can I apply for the Jr Payment Operations Analyst position at DEUNA?

You can apply directly through the application link provided.

Jr Payment Operations Analyst at DEUNA

About DEUNA

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNAthe fastest-growing Commerce OS in Latin AmericaATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexicos digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments!

Visit https://www.deuna.com/ to learn more about us!

Resumen del rol:

Responsable de gestionar, analizar y dar seguimiento a incidencias relacionadas con el flujo de pagos,
asegurando la continuidad operativa y una resolución eficiente. Actúa como punto de coordinación
entre equipos técnicos, producto y operaciones, garantizando visibilidad, priorización adecuada y
mejora continua de los procesos.

Responsabilidades principales:

1 Monitorear y gestionar incidencias relacionadas con pagos (PSPs, APMs, conciliaciones,
rechazos, etc.).
2 Liderar el proceso de triage, asegurando correcta categorización, severidad y asignación.
3 Dar seguimiento end-to-end a tickets hasta su resolución.
4 Coordinar con equipos internos (tech, producto, soporte) para análisis y solución.
5 Identificar patrones o tendencias en incidencias y proponer mejoras.
6 Documentar hallazgos, flujos y soluciones recurrentes.
7 Asegurar comunicación clara y oportuna con stakeholders.
8 Apoyar en la priorización de issues según impacto operativo.
9 Participar en iniciativas de mejora continua de procesos de incidencias.

Requisitos:
1 Experiencia en operaciones, soporte o gestión de incidencias (idealmente en payments o fintech).
2 Entendimiento básico de flujos de pago (autorizaciones, capturas, rechazos).
3 Capacidad analítica para identificar causas raíz.
4 Experiencia con herramientas como Jira, Slack o similares.
5 Habilidad para gestionar múltiples tareas y prioridades.
Skills clave:
1 Pensamiento analítico
2 Organización y seguimiento
3 Comunicación efectiva
4 Resolución de problemas
5 Trabajo colaborativo
Nice to have:
1 Conocimiento básico de APIs, logs o debugging.
2 Experiencia previa con PSPs o antifraude.
3 Manejo de datos (Sheets, SQL).

What will you find when you join DEUNA?

- A multicultural team distributed throughout LATAM

- Dynamism, agility and constant innovation

- Being part of a high-impact solution for an entire region

- The best tools and technology to operate

- Being part of the startup culture.

- We are in full expansion!

Benefits:

Vacations and additional PTO

Remote work from anywhere

Economic support for health insurance, internet and cell phone line

We all own DEUNA, we offer stock options

Learning and development platform

Multidisciplinary, diverse and dynamic team

Growth and career path

Be part of a dynamic team that's creating the next generation payments platform.

Join us at DEUNA!

DEUNA is proud to be an equal opportunity employer. We value and celebrate diversity and inclusion in our workplace. All employment decisions at DEUNA are made without discrimination based on nationality, race, ethnicity, religion, gender, sexual orientation, gender identity or expression, marital status, color, disability, or any other characteristic protected by law.

Jr Payment Operations Analyst at DEUNA – Puerto Quito, Pichincha

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