Senior Director Practice Operations, Primary Care at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Director Practice Operations, Primary Care in United States.

This senior leadership role sits at the center of large-scale virtual primary care delivery, driving operational excellence across a multi-state, multispecialty telehealth practice. You will oversee end-to-end practice operations, ensuring seamless patient experiences, high-quality clinical outcomes, and strong financial performance across a distributed care model. The role combines strategic leadership with hands-on operational oversight, managing teams responsible for practice coordination, provider network execution, and care delivery optimization. You will collaborate closely with clinical, product, engineering, compliance, and revenue teams to scale innovative virtual care solutions. This position plays a critical role in shaping how primary care is delivered in a digital-first healthcare environment. It requires strong decision-making in a fast-paced, high-impact setting where operational choices directly influence patient outcomes and organizational success. The environment is mission-driven, innovative, and deeply focused on transforming access to care.

Lead and oversee the full operational performance of a nationwide virtual primary care practice, ensuring efficiency, quality, and scalability across care delivery systems.

• Drive day-to-day practice operations, optimizing workflows, performance metrics, and service delivery across clinical and non-clinical teams.
• Develop and execute strategic operational plans to support growth, financial performance, and patient experience improvements.
• Build, lead, and develop high-performing teams, including practice managers, coordinators, and care delivery staff across multiple states.
• Establish and maintain reporting frameworks, dashboards, and performance analytics to identify gaps and drive continuous improvement.
• Ensure compliance with healthcare regulations, clinical standards, and internal operational policies across all care delivery functions.
• Coordinate closely with provider networks, including employed, contractor, and vendor-based clinicians, to ensure consistent care quality.
• Collaborate cross-functionally with Clinical Operations, Product, Engineering, Compliance, Marketing, and Analytics to support strategic initiatives.
• Address patient feedback and service issues to enhance satisfaction and improve overall care delivery outcomes.

Requirements:
Bachelor’s degree required; Master’s degree preferred in healthcare administration, business, or related field.

• 7+ years of operational leadership experience in multi-specialty clinical, ambulatory, or healthcare delivery environments.
• Strong expertise in healthcare operations, including virtual care delivery, telehealth systems, and digital health technologies.
• Experience with value-based care models, integrated care systems, and population health management strategies.
• Proven ability to lead large, geographically distributed teams in a high-volume healthcare environment.
• Strong understanding of U.S. healthcare regulations, compliance frameworks, and clinical quality standards.
• Demonstrated success in strategic planning, operational scaling, and performance improvement initiatives.
• Excellent communication and stakeholder management skills across clinical, technical, and executive audiences.
• Strong analytical skills with the ability to interpret operational data and translate insights into action.
• Highly organized, self-motivated leader with strong execution discipline and ability to perform under pressure.

Benefits:

• Base salary range between $170,000 and $180,000 annually.
• Eligibility for performance-based bonus compensation.
• Comprehensive medical, dental, and vision insurance coverage.
• Flexible vacation policy for rest and personal time, subject to manager approval.
• 80 hours of paid sick, safe, and caregiver leave annually (full-time employees).
• Inclusive benefits program designed to support employees and their families.
• Remote-friendly work environment with flexibility across the United States.
• Opportunities for career growth in a fast-scaling, innovation-driven healthcare organization.