Financial Aid Advisor at New England Tractor Trailer Training School (NETTTS) – North Andover, Massachusetts

Financial Aid Advisor
Location: Haverhill, MA
Schedule: Full-Time | 40 hours/week (Flexible schedule required, Monday–Saturday)
Pay Rate: Starting at $22/hour (negotiable based on experience)

Are you detail-oriented, student-focused, and passionate about helping others access education? We’re looking for a Financial Aid Advisor to join our team and play a key role in guiding students through the financial aid process—from application to award and beyond.

This is more than an administrative role—you’ll be a trusted resource for students, helping them understand their options, navigate requirements, and stay on track toward their educational goals.

As a Financial Aid Advisor, you’ll manage the full lifecycle of financial aid support while delivering a positive and supportive student experience:

• Review and process financial aid applications for accuracy and completeness
• Meet with prospective and current students to explain financial aid options, eligibility, and tuition breakdowns
• Assist students with completing applications and determining financial need
• Collect and verify required documentation (tax forms, transcripts, diplomas, etc.)
• Manage ISIR data, make corrections, and maintain accurate records
• Certify Title IV loans and process updates or adjustments
• Prepare and distribute financial aid award letters
• Counsel students on borrower responsibilities during their first weeks of class
• Track student files, maintain logs, and prepare weekly status reports
• Collaborate with admissions and other departments to resolve incomplete applications or delays
• Stay current on financial aid regulations and ensure compliance
• Provide general administrative and phone support as needed

Required:

• High school diploma or GED
• 2+ years of experience in customer service or financial aid-related work
• Strong attention to detail and comfort working with numbers and data
• Excellent communication and organizational skills
• Proficiency with computers and standard office software

Preferred:

• Training or coursework in financial aid or a related field
• Experience at a Title IV-approved institution
• Familiarity with student information systems or financial aid platforms

• You’re highly organized and can manage multiple tasks without missing details
• You communicate clearly and empathetically with diverse student populations
• You’re proactive, dependable, and committed to follow-through
• You thrive in a fast-paced, team-oriented environment
• You’re adaptable and willing to support other departments or campuses when needed

We offer a competitive compensation package along with a strong suite of benefits to support you:

• Medical, dental, and vision insurance
• Company-paid long-term disability (LTD)
• Supplemental benefits options
• 401(k) with company match
• Generous paid time off (PTO) package

You’ll be part of a mission-driven team dedicated to helping students succeed. Your work will have a direct impact on students’ ability to access education and achieve their goals.