Director, Operational Performance at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Operational Performance in United States.

This leadership role is focused on driving enterprise-wide operational excellence, performance improvement, and strategic execution across a complex healthcare environment. You will play a central role in translating organizational strategy into measurable operational outcomes, ensuring alignment between executive priorities and day-to-day execution. Acting as a key partner to senior leadership, you will design performance frameworks, oversee business review processes, and identify opportunities to improve efficiency and effectiveness. The environment is data-driven and highly collaborative, requiring strong analytical thinking and the ability to influence across multiple functions. This role blends strategy, analytics, and operational leadership to shape long-term business performance. You will have a direct impact on organizational effectiveness, cost optimization, and service quality.

In this role, you will lead the development and execution of operational strategies that support long-term organizational goals while ensuring strong alignment across teams and functions. You will be responsible for building performance frameworks, enabling data-driven decision-making, and driving continuous improvement initiatives.

• Lead the design and execution of operational strategies aligned with enterprise goals and executive priorities
• Develop and manage the Quarterly Business Review (QBR) process, including performance reporting and executive presentations
• Define, track, and analyze key performance indicators (KPIs) to monitor operational efficiency and effectiveness
• Identify and drive continuous improvement initiatives to enhance processes, reduce costs, and improve service delivery
• Partner cross-functionally with leadership teams to ensure alignment and execution of strategic priorities
• Build dashboards, scorecards, and reporting tools to support real-time performance visibility
• Lead change management initiatives to support adoption of new processes and operational improvements
• Oversee resource allocation, budgeting, and prioritization for strategic initiatives
• Identify operational risks and develop mitigation strategies while ensuring compliance with regulatory and organizational standards
• Support training and development efforts to strengthen operational capabilities across teams

This role requires strong experience in operational strategy, performance management, and cross-functional leadership within complex organizations, ideally in healthcare or similarly regulated environments. The ideal candidate combines analytical rigor with strong executive communication and the ability to influence at all levels.

• Bachelor’s degree in Business, Operations Management, Pharmacy, or related field (MBA preferred)
• Extensive experience in operational performance, strategy execution, or transformation leadership roles
• Proven background in change management and organizational improvement initiatives
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights
• Experience with performance management frameworks, KPIs, and executive reporting
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies preferred
• Strong communication and presentation skills for executive-level audiences
• Ability to lead cross-functional teams and manage multiple priorities simultaneously
• Proficiency with data analysis, reporting tools, and performance tracking systems
• Strong leadership mindset with a focus on accountability, execution, and continuous improvement

• Competitive compensation package aligned with senior leadership responsibilities (approx. $170K–$180K/year)
• Comprehensive health coverage including medical, dental, and vision plans
• Mental health and wellbeing resources
• Company-paid life insurance, short-term and long-term disability coverage
• 401(k) retirement plan with employer match
• Generous paid time off and industry-competitive leave policies
• Flexible work culture with remote-friendly approach and team-oriented environment
• Additional voluntary benefits including FSA and supplemental coverage options
• Professional development and training opportunities