Dutch Customer Support Specialist (ZA) - GST at PartnerHero – Cape Town

Role Details

Location: Cape Town, South Africa
Work Arrangement: Work from home
Type of Support: Phones and emails

About Us

At Crescendo, we’re redefining customer experience in the AI era. By combining world-class outsourcing expertise with innovative technology, we deliver scalable solutions and always-on support for global partners.

But what truly makes us different is our people. We don’t just offer jobs—we build careers. At Crescendo, you’ll find a culture where your ideas are valued, your growth is supported, and your work makes a meaningful impact.

Join us and help shape what’s next in customer experience.
The Role

As a Dutch Customer Support Specialist, you’ll play a vital role in supporting professionals who rely on critical systems and services in their day-to-day operations. This isn’t just another support role—your work helps ensure smooth processes in environments where accuracy, speed, and reliability truly matter.

You’ll be the go-to person for handling account inquiries, processing orders, coordinating service requests, and ensuring everything runs seamlessly behind the scenes. If you’re detail-oriented, proactive, and passionate about helping others, this role is for you.

What You’ll Do:

• Provide high-quality support via phone and email in both Dutch and English
• Process orders, returns, and billing adjustments with accuracy
• Coordinate service requests and ensure timely follow-ups
• Document all interactions clearly for reporting and compliance
• Escalate complex cases following established workflows
• Maintain a customer-first, solutions-driven approach in every interaction
  

What We Expect From You:

• Fluent Dutch (C1/C2 level) and strong English communication skills
• Proven experience providing Dutch-language customer support
• At least 2 years of experience handling email and phone support
• Strong written and verbal communication skills
• Ability to multitask and manage multiple conversations efficiently
• Detail-oriented with a strong problem-solving mindset
• Comfortable using CRM systems, ticketing tools, and order platforms
• Ability to thrive in a fast-paced, performance-driven environment

What You’ll Get In Return:

• 100% remote work setup – work from the comfort of your home
• Competitive base salary
• Comprehensive benefits package (medical, dental, vision – country-specific)
• Be part of a people-first, values-driven culture
• Work with diverse, global teams and innovative partners
• Access to posture-based fitness sessions from home
• Continuous training and development opportunities to grow your career

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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