Technology Operations Administrator at Custom Alarm/CCi – Rochester, Minnesota

Why work for Custom Alarm?

Bring structure, reliability, and forward thinking together at the heart of our technology operations. As Technology Operations Administrator, you’ll play a critical role in keeping our systems, tools, and processes running smoothly, supporting the teams who rely on them every day. We’re looking for a detail-oriented, service-driven professional who enjoys problem-solving and takes pride in keeping systems running smoothly. We offer a supportive, inclusive workplace where continuous improvement guides how we work. If you enjoy organized environments, supporting others through technology, and contributing to operational success, we’d love to hear from you.

A Day in the Life at Custom Alarm

The Technology Operations Administrator is responsible for ensuring the company’s technological environment is reliable, secure, and well-supported. Coordinate systems, vendors, and internal users to ensure technology effectively supports day-to-day business operations. Lead by example and support the Vision, Purpose, and Core Values of the company through all interactions.

Reports to: Vice President of Support Services

Hours: 7:00am – 5:00pm (can fluctuate as a salary position)

Location: Rochester, Minnesota

Company Size: 70 employees

Pay: $68,000 - $75,000 per year (starting wage is determined based on a number of considerations including education, certifications, related experience, etc.)

The Main Responsibilities

Technology Operations & Reliability

· Ensure day-to-day reliability and availability of systems (computers, networks, phones).

· Coordinate maintenance, updates, and monitoring.

Vendor & Service Management

· Act as primary liaison with IT vendors and service providers.

· Coordinate support, troubleshooting, and upgrades; escalate key decisions.

Systems Administration & Coordination

· Coordinate hardware/software setup and replacements.

· Maintain documentation, inventory, backups, and security basics.

· Manage onboarding/offboarding (accounts, access, equipment).

Cybersecurity Awareness & Training

· Oversee security training, phishing simulations, and awareness efforts.

· Track completion, reinforce policies, and escalate risks.

AI Tools & Business Applications

· Support evaluation and use of AI and automation tools.

· Manage access, configuration, and responsible usage standards.

· Guide users and escalate technical or compliance concerns.

Business Alignment & Planning

· Align technology with business needs and priorities.

· Support budgeting, lifecycle planning, and standardization.

User Support & Enablement

· Provide Tier 1–2 support and escalate as needed.

· Create user documentation and assist with training.

Process & Continuous Improvement

· Document systems and recurring issues.

· Identify opportunities to improve workflows and reliability.

This description should not be construed to contain every function that may be required to be performed by an associate in this position. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

***Full job description provided during interview process

Requirements

What We Look For in a Candidate

Custom Alarm Core Values

· Do The Right Thing

· Positive Attitude

· Teamwork

· Lifetime Learner

· Customer Service

Education and Experience

· High school diploma or equivalent.

· 2-year Associate’s Degree

· Three to five years’ experience in computer network maintenance.

· CompTIA A+ Technician

· Microsoft 365

Beneficial Certifications

· Network+

· Certified Information Systems Security Professional (CISSP)

· Microsoft Certified Systems Engineer (MCSE)

Additional Skills and Abilities

· Strong organization and coordination

· Foundational IT knowledge (hardware, software, networks)

· Vendor management and communication

· Process documentation discipline

· Business-focused, reliability-driven mindset

· Working SQL knowledge (basic queries, data validation, reporting support)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Extensive use of a computer screen and keyboard is necessary. Simultaneous movement of hands, wrists and fingers is an important element. Occasional lifting and carrying may be necessary; weights of objects rarely exceed 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions

A majority of the workday is spent in a comfortable office environment with modern office equipment. Occasional after hours work may be necessary.

Other Requirements

Regular and reliable attendance is required. A person in this position must have a valid driver’s license. Due to the security nature of our business, an offer of employment is contingent upon successful completion of a background check and drug test.

Summary

For the 10th consecutive year, Custom Alarm is proud to be recognized as one of the "Best Places to Work in Southeast MN," an honor we deeply value and strive to earn each year.

At Custom Alarm, we know that taking care of our team is the first step in taking great care of our customers. That’s why we offer a comprehensive and inclusive benefits package designed to support your well-being and recognize your hard work. In addition to a competitive salary, we provide medical, dental, and life insurance, a matching 401(k), and a range of additional perks to show our appreciation including:

· Flexibility

· Vacation/Sick Pay

· Holiday Pay + 2 Floater Holidays

· Volunteer Time Off (VTO)

· $200 Annual Wellness Benefit

· Employee Discount

· Profit Sharing

· Adjustable Stand-Up Desk

· Dress for Your Day/Business Casual

· Company Paid Social Events

What to Expect Next

Our employees enjoy the family-friendly, positive culture at Custom Alarm. We believe in doing the right thing, fostering a lifelong learning environment and delivering top-notch customer service while making sure we enjoy the process along the way. Take just a quick 15 minutes to apply today and experience it for yourself!

APPLICATION DEADLINE: Tuesday, April 21st, 2026

Disability/EOE/Veteran