Experienced Service Advisor-BMW of Peabody at BMW Peabody & MINI Peabody – Peabody, Massachusetts

BMW of Peabody, part of the Lyon-Waugh Auto Group, is searching for an individual to join our diverse team as a full time Experienced Service Advisor. Our ideal candidate will be friendly, have prior service advisor experience, and excels in providing exceptional customer care to our clients. In return, you will be part of a company that provides our people with support, career advancement opportunities and great benefits. If you are looking to advance your career within the luxury automotive industry, apply today.

Schedule: Monday-Friday 7am-5pm & rotating Saturdays

Estimated Annual Compensation Range: $90,000.00 - $130,000.00

What you will do:

• Greet clients and ensure they receive prompt service
• Refer to service history, inspect vehicle, and recommend additional needed service to clients.
• Promote the sales of appropriate services, parts and accessories by thoroughly understanding the product and service lines
• Ensure new and used car warranty repairs by approving adjustments within standard warranty periods
• Coordinate with the Service Manager, Shop Dispatcher or other service personnel and communicate with clients and technicians regarding repair work.
• Check on progress of repairs throughout the day. Contact clients regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and receive proper authorization before any additional repairs are performed.
• Ensure requested vehicle repairs and services are performed correctly upon completion by inspecting the vehicle prior to delivery back to client
• Establish ongoing consulting relationships with clients by being available during normal hours to answer questions, explain additional repairs needed and make subsequent service appointments

What we can offer you:

• A robust benefits package
• 401(k) plans with a company match
• Growth opportunities within the entire Lyon-Waugh organization
• PTO package that includes paid holidays, vacation and sick days, your birthday off and a paid day to volunteer
• Employee Referral bonus program
• Longevity bonuses and paid trips
• Employee discounts on merchandise, repairs and vehicle purchases
• Tickets to concerts and sporting events and more

• Valid driver's license in good standing and a clean driving record
• Minimum 3 years' experience as a service writer; luxury automotive a plus

Our Ideal Candidate will also demonstrate:

• Ability to provide exceptional customer service
• Ability to communicate professionally, both verbally and written
• Ability to prioritize tasks efficiently; dependable
• Intermediate computer skills
• Dealertrack experience a plus