Tax & Compliance Manager at Doxim

Tax & Compliance Manager

ABOUT DOXIM
Doxim is a global leader in customer communications management, payments and engagement technology, helping highly regulated organizations connect more effectively with the people they serve. With operations across the United States, Canada, the United Kingdom, and South Africa, we support mission-critical communications at scale and with confidence.

Founded in 2000 as a digital-first company, Doxim has been at the forefront of digital transformation for regulated industries for over two decades. Our growth has been both organic and intentional - expanding our capabilities through thoughtful acquisitions while staying true to our core values and expertise.

Today, we proudly partner with more than 1,500 clients worldwide. Through our software and managed services, we empower organizations to strengthen engagement across the entire customer lifecycle, driving meaningful digitization, improving operational efficiency, and delivering exceptional customer experiences. At Doxim, your work directly contributes to solving complex challenges for organizations that truly matter.

OUR VALUES

1. Data Management
2. Operational Excellence
3. Managed Service

ABOUT THE ROLE

The Tax & Compliance Manager is responsible for overseeing U.S. and Canada indirect tax compliance, business registrations, and various regulatory reporting requirements. This role partners cross-functionally with Finance, Legal, HR, and Sales to ensure accurate tax reporting, maintain compliance with state and federal requirements, and support strategic business initiatives. The role reports into the U.S. Controller.
Where you will make an impact
Sales & Use Tax (U.S.)

• Own and manage all U.S. sales and use tax processes using Avalara, including filings, reconciliations, and payments
• Ensure accurate tax determination and system configuration within Avalara
• Monitor nexus thresholds and ensure timely registration in new jurisdictions
• Lead audits related to sales and use tax and respond to state inquiries

Business Registrations & Renewals

• Manage all state and local business registrations, including new registrations as the company expands into new jurisdictions
• Oversee annual business license renewals and ensure timely filings
• Maintain compliance calendar for all entity-level requirements
• SAM Registration for various business units

Regulatory & Government Reporting

• Prepare and respond to annual government questionnaires and compliance surveys
• Coordinate data collection and ensure accuracy of submitted information
• Act as primary point of contact for regulatory agencies as needed

Audit & Compliance Support

• Support the annual 401(k) audit by providing requested financial and payroll-related data
• Partner with external auditors and internal stakeholders to ensure timely completion
• Maintain documentation and support for audit readiness
• Correspond with Doxim’s US Tax preparer providing support, manual filings for federal and state tax returns and coordination of payments

Sales & Cross-Functional Support

• Provide tax and financial data to Sales teams for RFPs and customer requests
• Collaborate with Sales, Finance, and Legal to ensure accurate representations of tax and compliance matters in proposals
• Assist in evaluating tax implications of new business opportunities

WHAT YOU BRING

• Bachelor’s degree in Accounting, Finance, or related field (CPA or MST preferred)
• 7+ years of experience in tax, with a focus on U.S. sales and use tax
• Hands-on experience with Avalara (Avalara AvaTax strongly preferred)
• Strong knowledge of multi-state tax compliance and nexus rules
• Experience managing business registrations and state compliance requirements
• Familiarity with audit support processes, including 401(k) audits
• Excellent organizational skills with the ability to manage multiple deadlines

Success Metrics

• Forecast accuracy and pipeline visibility
• Revenue growth, retention, and expansion rates
• Sales cycle efficiency and deal velocity
• Data accuracy and system adoption
• Cross-functional satisfaction and operational effectiveness

Preferred Experience

• Experience in a high-growth or multi-state organization
• Exposure to SaaS or technology industry environments
• Experience with compliance tracking tools or ERP systems

WHAT YOU GET

• Work Environment That Suits You: Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.

• Benefits That Fit: As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.

• Growth That Excites: We are passionate about nurturing talent from within so this won’t be just a job – it will be a journey.

• Time Off That Recharges: Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.

• Refer & Reap the Rewards: Love working at Doxim? When you refer talented people to join us, you’ll earn a bonus through our Employee Referral Program. Great people know great people!

Thank you for your interest in Doxim!  Due to the volume of applications we receive, only selected candidates will be contacted. 

Be aware of suspicious recruitment activity during your job search. Doxim will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied directly to one of our open roles. When interviewing for a position, the candidate experience will include live interaction, such as a video call or in-person interview, with a Doxim Talent Acquisition team member and/or company employee(s). We will never ask for any money or payments from applicants at any point in the hiring process. We will only reach out from a doxim.com email address; no other email addresses will be used. Remain vigilant and if you think you are a victim of an employment scam, please contact your local law enforcement agency.