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What is the role of a Director Client Services at Jobgether?

The Director Client Services position at Jobgether is a Full-time or part-time position opportunity in the Executive/Management field.

Where is this Director Client Services job located?

United States, Other / Non-US, United States

What type of employment is offered for this Director Client Services role?

Full-time or part-time position

What is the expected salary for this Director Client Services job?

Compensation will be discussed during the hiring process.

Director Client Services job near me in United States, Other / Non-US at Jobgether

Director Client Services

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director Client Services in United States.

This leadership role is focused on shaping and elevating client service delivery within a healthcare-driven, technology-enabled environment. The Director Client Services will be responsible for guiding client-facing operations, ensuring exceptional service quality, and strengthening long-term strategic partnerships. This role blends operational leadership with client strategy, requiring a strong focus on satisfaction, retention, and business growth. You will lead and develop a team of client services professionals while ensuring alignment with organizational goals and service excellence standards. Acting as a trusted advisor to key clients, you will help resolve complex issues, identify growth opportunities, and drive continuous improvement across service delivery. This position requires a balance of strategic thinking, operational execution, and strong interpersonal leadership in a fast-paced, client-centric environment.

Accountabilities:

Provide strategic leadership for the Client Services function, aligning team objectives with broader organizational goals and client success priorities.
Develop and implement strategies to enhance client satisfaction, retention, and long-term partnership growth.
Lead, coach, and develop a team of client service professionals, setting clear expectations and fostering high performance.
Serve as the primary escalation point for complex client issues, ensuring timely and effective resolution.
Oversee service delivery to ensure adherence to SLAs and consistent high-quality client experience.
Build and maintain strong relationships with key clients, acting as a strategic advisor and trusted partner.
Identify service expansion, renewal, upsell, and cross-sell opportunities in collaboration with internal teams.
Develop and optimize processes, workflows, and operating procedures to improve efficiency and scalability.
Leverage data, analytics, and client feedback to drive continuous improvement and operational excellence.
Monitor client health metrics and implement strategies to strengthen engagement and revenue growth.

Requirements:

Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
10+ years of experience in client services or a related field, including at least 4+ years in a management or leadership role.
Strong knowledge of the healthcare industry, including regulations, trends, and best practices.
Proven leadership experience with the ability to manage, mentor, and develop high-performing teams.
Strong communication and interpersonal skills with the ability to build trust and long-term client relationships.
Excellent problem-solving and conflict resolution abilities, particularly in complex client situations.
Strong organizational and time management skills with the ability to manage multiple priorities.
Advanced proficiency in Microsoft Office tools (Excel, Word, Outlook).
Experience working with healthcare or patient accounting systems (e.g., Meditech, Epic).
Strong business acumen with the ability to think strategically and identify growth opportunities.
Flexible, adaptable mindset with the ability to operate effectively in dynamic environments.

Benefits:

Remote-first role within the United States (Work-from-Home model)
Competitive compensation aligned with experience and leadership level
Comprehensive healthcare coverage options (medical, dental, vision)
Opportunity to lead within a large-scale, global healthcare services organization
Career growth in a fast-expanding, technology-driven environment
Exposure to strategic client partnerships and enterprise-level accounts
Supportive leadership culture focused on development and performance
Opportunity to influence client experience strategy and operational excellence
Access to tools, systems, and analytics to drive data-informed decisions.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Director Client Services in United States at Jobgether

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