Dairy Service Technician (Multiple Skill Levels) at Fisher & Thompson Incorporated – Auburn, New York

Benefits: Paid Time Off (PTO), Health/Dental/Vision/Life Insurance, HSA, 401(k) with match after 1 year, and a company vehicle.

About Us

Since 1983, Fisher & Thompson Inc. has been a leader in the dairy industry, serving farmers across the East Coast. We are committed to excellence by serving our customers with Honor and Integrity. Whether it’s preventative maintenance or emergency repairs on high-tech milking systems, we pride ourselves on being a dependable partner for farms of all sizes.

Role Overview

We are looking for Service Technicians to diagnose, repair, and maintain technical dairy equipment on customer farms. This role is perfect for those who enjoy hands-on troubleshooting and building long-term relationships with the agricultural community.

Which Level Are You?

We are hiring for various skill sets and will provide training for the right candidates:

• Entry-Level / PM Technician: Ideal for those with a strong work ethic and basic mechanical aptitude. You will focus on scheduled preventative maintenance and learning the ins and outs of milking systems.
• Intermediate Technician: Requires 1+ years of experience in trades like electrical, plumbing, HVAC, or welding. You will handle more complex diagnostics and independent service calls.
• Specialized Technician (Refrigeration): For those with specific expertise in refrigeration (EPA certification required). You will lead advanced repairs and system optimizations.

Key Responsibilities

• Diagnose & Repair: Troubleshoot technical problems with milking equipment, milk tanks, sorting gates, and herd management systems.
• Customer Support: Provide excellent service during field visits and build positive rapport with farm owners.
• Documentation: Produce timely service reports and maintain accurate records of time and parts used.
• Safety & Biosecurity: Strictly follow company and farm biosecurity protocols to protect animal health.
• On-Call Rotation: Remain reliable during scheduled on-call timeframes to support our 24/7 dairy partners.

Qualifications

• Education: High School Diploma or equivalent.
• Skills: Strong troubleshooting ability and proficiency with trade tools.
• License: Valid Driver’s License with a clean driving record (to operate company vehicles).
• Physical: Ability to lift up to 70 lbs., climb ladders, and work in various farm environments.
• Mindset: A positive attitude, "can-do" spirit, and a passion for supporting the dairy industry.