DevOps Engineer III at Everseen – Sydney, Florida

DevOps Engineer III

Everseen: A leader in vision AI solutions for the worlds leading retailers.
The Role
As a DevOps Engineer III, you will be part of the L3 support team for Operations across Edge/onprem and cloud, owning complex incidents endtoend: triage, deepdive debugging, rootcause analysis, remediation, and followups. Having a good understanding of our product, its components and their interactions is essential in troubleshooting and problems remediation. Strong Linux administration (RHEL primarily, plus Ubuntu) and OpenShift/Kubernetes expertise are essential. To reduce Operations (Customer Deployment) issues, you will build targeted automations (Python, Bash, Ansible) and automate new and existing SOPs used by Operations. You will execute safe cloud deployments and upgrades via GitOps and IaC pipelines (Flux, Ansible, Terraform) on AKS and GKEcoordinating validation and rollback plansand contribute to the maintenance of existing GitLab CI/CD pipelines together with the DevOps engineering teams. You will design and continuously refine Alertmanager rules and standardize actionable Grafana dashboards with Operations, ensuring effective use of Prometheus metrics and logs (Grafana Alloy, Thanos). Beyond daytoday operations, youll apply deep DevOps, CI/CD, and infrastructure automation expertise, drive best practices, share knowledge through workshops and mentoring, write and maintain documentation and SOPs (Standard Operating Procedure), test infrastructure, and collaborate across teams to optimize systems and workflows.What you'll do:

• Designs and maintains CI/CD pipelines using GitLab CI/CD.
• Implements Infrastructure as Code (IaC) with tools like Terraform.
• Oversees advanced CI/CD pipeline setups, including GitOps with Flux CD.
• Automates complex workflows and enhances infrastructure scalability.
• Troubleshoots and optimizes Kubernetes cluster operations.
• Integrates monitoring solutions for observability.
• Writes and maintains system operations documentation (articles, diagrams, data flows, etc.) for new and existing applications and services.
• Keeps up-to-date on best practices and new technologies.
• Conducts, designs, and executes staging/UAT/production and mass service deployment scenarios.
• Collaborates on technical architecture and system design.
• Analyzes and collects log files, application stack traces, thread dumps etc.
• Reproduces and simulates application incidents to create debug reports and coordinate delivery of application fixes.
• Evaluates existing components or systems to determine integration requirements and to ensure the final solutions meet organizational needs.
• Interacts with cross-functional management on high profile technical operations while providing clear feedback and leadership to support teams.
• Authoring knowledgebase articles and driving internal knowledge sharing.
• Work in off-routine hours occasionally.
• Work with customers and travel to international customer or partner locations high-profile.

Collaborating with:

• Operations (Customer Deployment) teams: Collaborate with the Operations teams for troubleshooting and solving L3 tickets, create automations to reduce and optimize workload.
• DevOps Cloud and Edge teams: Work closely with the wider DevOps engineering teams, your manager, developers and QA engineers to understand requirements, provide technical guidance, and ensure smooth integration and deployment of our product.
• Security Team: Collaborate with the team to ensure the security of our cloud and edge solutions.

Our Tech stack:

• At Everseen, you will have the opportunity to work with cutting-edge technology. Our stack includes:
• CI/CD Tools: GitLab CI/CD
• Cloud Platforms: Azure (AKS, Registry), GCP (GKE)
• Edge Platforms: Docker, Podman, Kubernetes(k0s) and Openshift
• Edge OS: RHEL, Ubuntu
• Automation Tools: Ansible (AWX), Jinja, Terraform
• Deployment Tools: Helm, Flux CD
• Observability: Prometheus, Loki, Grafana alloy, Grafana dashboards, Thanos
• Databases: Elasticsearch, MongoDB
• Authentication: Keycloak
• Scripting Languages: Python, Bash

Profile and Skills

• Experience: 4+ years in DevOps-related roles with a strong focus on automation.
• Networking: Proficient in DNS, routing, container communication, firewalls, reverse-proxying, load-balancing, edge to cloud communication and troubleshooting.
• System Administration: Strong system administration skills are required for deploying and troubleshooting OS level outages and Everseens containerized Edge application in customer network.
• Cloud Expertise: Extensive experience with Azure (or GCP), including fully automated infrastructure and deployment.
• Cloud Cost Management: Experience with monitoring and optimizing cloud costs.
• CI/CD Pipelines: Proven experience in implementing and managing CI/CD pipelines (GitLab CI/CD preferred) and excellent knowledge of Git and associated workflows (e.g., Gitflow).
• Observability: Proven experience with monitoring, logging, and alerting tools and stacks.
• Scripting: Excellent scripting skills in Bash and Python.
• Containerization: Advanced knowledge of Kubernetes and Openshift, including cluster management, orchestration and auto-scaling, deployments using Helm charts and GitOps.
• Microservices Experience: Proven experience with microservices architecture and related deployment strategies.
• Infrastructure as Code: Expertise with Terraform modules.
• Configuration management: Deep experience with Ansible, including writing complex playbooks, roles, and using Ansible Vault for secrets management.
• Security Practices: Strong understanding of DevSecOps principles and experience implementing security best practices within CI/CD pipelines.

• Analytical and Problem-Solving Skills
• Possesses strong analytical and problem-solving abilities, leveraging data to inform product decisions. This skill is essential for identifying market opportunities, optimizing product features, and addressing challenges effectively.

• Communication Skills
• Excellent presentation, oral, and written communication skills. Fluent business English is a requirement.

• Customer Focus
• A passionate advocate for determining and delivering solutions with a high level of customer satisfaction.
• Ability to prioritize customer experience as a top priority in solution delivery.

• Interest in Learning and Growth Mindset
• Demonstrated interest in learning and a strong desire to expand knowledge in their respective field.
• Eagerness to explore new technologies, methodologies, and best practices to enhance skills and capabilities.
• Results-oriented attitude, with a drive to achieve objectives efficiently.

• Technical Leadership
• Capable of engaging in technical discussions with stakeholders and leading DevOps projects. Mentors and coaches team members.

Additional Skills

• Experience in using Service Mesh solution like Istio
• Experience in using Tracing solutions like Grafana Tempo, Jaeger
• Experience using OTEL
• Experience with RenovateBot or similar tools
• Experience with node.js

About Everseen
Everseen is a leader in vision AI. We are transforming business operations for global retailers, driving measurable business value and improving the customer experience. We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our mission is to protect people, process, products and profitability within the retail sector and beyond. We are trusted by major food, drug, mass, and specialty retailers around the world including Kroger, Meijer, and Woolworthswe also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell. We are operationalizing vision AI at an unprecedented scale with the largest global footprint of edge AI powered Computer Vision in Retail. Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 900 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.

Key Numbers
Top 11Trusted by 11 of the top 20 global grocery retailers 120,000+Edge AI Endpoints Worldwide +3x ROIDelivering Market's best ROI

Our Commitment
Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.
Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.