Lead Service Engineer at Qualdoc, LLC – Midlothian, Virginia

Lead Service Engineer

Lead Service EngineerLocation: Midlothian, VAJob Type: Direct HireCompensation: Up to $110,000 per year
About Us
Our client is a leader in inspection and counting systems, delivering innovative solutions and exceptional service to customers across packaging automation and crop science industries. The company is in an exciting growth phasescaling rapidly while maintaining the stability and strong reputation built over more than a decade.
As a small, family-owned organization, the company offers competitive compensation, comprehensive benefits, and meaningful opportunities for advancement based on performance and contribution.
About the Role
We are seeking an Electrical or Controls Engineer to join the team as a Lead Service Engineer. This hands-on, highly visible role is primarily responsible for customer support and resolving in-house and field service issues. The ideal candidate enjoys working directly with customers, troubleshooting real-world challenges, and collaborating across multiple teams.
While service is the primary focus, this role also supports Production during machine builds and R&D during prototype development. This position is well-suited for someone who values variety, ownership, and seeing the direct impact of their work.Service & Customer Support (Primary Focus)

• Serve as the lead technical resource for customer service calls and in-house service issues
• Troubleshoot electrical, controls, and automation issues prior to machine shipment
• Provide remote technical support to customers and Field Service Engineers
• Assist Field Service Engineers with diagnostics and issue resolution in the field
• Document service issues, root causes, and corrective actions
• Drive continuous improvement in service processes and machine reliability

Production Support

• Assist with electrical wiring, panel layout, and automation troubleshooting during machine builds
• Support factory testing and system validation prior to shipment
• Resolve build-time electrical or controls issues efficiently to maintain production schedules

R&D / Engineering Support

• Assist with electrical wiring and controls integration for prototype machines
• Support testing, debugging, and iterative improvements of new designs
• Provide service-driven feedback to engineering to improve reliability and serviceability

Required Qualifications

• Bachelors degree in Electrical Engineering, Controls Engineering, or a related field or equivalent hands-on experience
• Strong troubleshooting skills with electrical systems and automation equipment
• Experience working with PC-based control systems (non-PLC architectures)
• Ability to read and interpret electrical schematics and wiring diagrams
• Experience interacting with customers in a technical support capacity
• Strong communication skills and a customer-focused mindset

Benefits

• Competitive salary with growth opportunities
• Health, dental, and vision insurance
• 401(k) with company contribution
• Paid time off and holidays

Why Join Us

• Direct impact: your work affects customers, machines, and the company every day
• Small, family-owned company with a collaborative, hands-on culture
• Machines designed, built, and supported entirely in the U.S.
• Opportunity to grow the role as the company continues to expand