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Customer Service Associate at Niemann Foods – Louisiana, Missouri

Niemann Foods
Louisiana, Missouri, 63353, United States
Posted on
Job Function:Customer Service

About This Position

SUMMARY

The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Delivers superior guest service and ensure absolute customer satisfaction
  • Maintains customer satisfaction by providing solutions to concerns
  • Learns and uses the GUEST program
  • Greet Customers. Be sincereUse a smile. Project a friendly mannerEngage the customer in casual conversationShow respect toward customers purchasesThank them
  • Understand all aspects of the cashier/bagger position
  • Supervises front end cleanliness and organization
  • Controls traffic flow on the front
  • Ensures compliance with all laws, policies and procedures through regular front end managementProcesses information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service deskService Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
  • Handles software and hardware equipment issues
  • Work within company programs, policies and procedures
  • Follows safety policies and procedures; is a safety role model
  • Other duties as assigned by supervisor

KEY ATTRIBUTES

  • Customer service skills
  • Genuine
  • Friendly
  • Leadership skills
  • Communication skills
  • Honesty/Integrity
  • Money handling skills
  • Ability to multi-task
  • High energy level
  • Adaptability

SUPERVISORY RESPONSIBILITIES

    Manages 3-12 Associates on the front end. Follows NFI policies and applicable federal, state and local laws.Assign and direct workAddress complaints and resolves problems
EDUCATION and/or EXPERIENCE

    There is no required education and/or experience
LANGUAGE SKILLS

    Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write routine reports and correspondence. Present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS

    Basic math concepts (addition, subtraction, division, multiplication)
CERTIFICATES, LICENSES, REGISTRATIONS

    There is no required certifications, licenses, or registrations
RECOMMENDED EQUIPMENT

    Slip resistant shoes with closed toe and heelLaddersStepladderUniform per store policy

PHYSICAL DEMANDS

Regularly (Over 2/3 of the time)

    StandWalkUse hands to finger, handle, or feelReach with hands and armsStoopKneelCrouchCommunicate with associates and customersLift and/or move up to 15 pounds
Frequently (Between 1/3 to 2/3 of the time)

    Overhead liftingClimbBalanceLift and/or move up to 25 pounds
Occasionally (Less than 1/3 of the time)

    SitCrawlSmellLift and/or move up to 50 pounds
Vision

    CloseDistancePeripheralDepth perceptionAbility to adjust focusAbility to distinguish colors
WORK ENVIRONMENT

Occasionally

    Risk of electrical shockOutdoor weather conditions from exterior doorsChemicals while cleaning
Noise Level

    Moderate
PAY RANGE (depends on industry experience)

BENEFITS (eligibility based on full-time/part-time status)

  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (Medical and Dependent Care)
  • Life Insurance
  • Voluntary Benefits
  • Paid Time Off
  • Retirement Plans
  • Employee Assistance Program

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

**Position requirements may vary by store location

Job Location

Louisiana, Missouri, 63353, United States

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