Case Manager - Asylum at Neighborhood Association for Inter-Cultural Affairs, Inc. – Queens, New York

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Title: Case Manager - Asylum Shelter

Location: New York Metropolitan Area

Reports to: Case Manager Supervisor-Asylum Shelter

Pay Range: $24.72 - $26.37 per hour (est. $45,000 - $48,000 per year)

FLSA Status: Non-Exempt

Status: Full-time (35 hour per week)

Role Summary: The Asylum Case Manager Supervisor plays a vital role in supporting the Director of Social Services, primarily focused on the unique needs and challenges faced by asylum seekers. This position involves overseeing day-to-day operations of the Social Services Department, ensuring the provision of comprehensive support and services to asylum seekers under the guidance of the Director of Social Services. Asylum shelters are exempt from DHS housing placement performance measures.

Primary Job Responsibilities/Duties:

The Asylum Seeker Case Manager's role encompasses, but is not limited to: 

Conducting initial intake assessments with a focus on addressing critical needs specific to asylum seekers.  Utilizing assessment tools, such as CARES, tailored to identify support service requirements unique to the asylum-seeking population, and making immediate referrals.  Providing orientation to clients about the shelter program, the asylum process, and the potential consequences.  Developing Individualized Living Plans (ILPs) in close collaboration with other Social Service providers, ensuring tailored support services that align with the asylum journey.  Assisting clients in understanding and accessing the asylum process and related resources.  Completing psycho-social assessments within the first 30 days of intake, with sensitivity to the asylum-seeking experience.  Monitoring and tracking client progress, addressing the specific challenges faced by asylum seekers.  Empowering clients to actively participate in their own asylum planning and goal setting.  Conducting regular meetings with clients (weekly/bi-weekly or as needed) to address their unique circumstances and emotional needs.  Collaborating with legal and advocacy organizations to ensure clients receive necessary support during their asylum proceedings.  Referring clients to relevant organizations specializing in asylum-related legal assistance.  Connecting clients with culturally sensitive resources to aid in their adjustment and integration into the community.  Maintaining thorough client files, documenting conversations, warnings, and progress reports while preserving the utmost confidentiality.  Reporting critical incidents immediately to the Site Director/Director of Social Services.  Establishing strong partnerships with asylum-focused community organizations to facilitate referrals and support services.  Escorting clients to asylum-related appointments and hearings, providing emotional support throughout the process.  Facilitating suitable housing placements and connecting clients with culturally competent housing resources.  Ensuring that case notes are completed within 24 hours after client meetings.  Offering support as a substitute for other staff when needed.  Performing general clerical duties.   

Physical Requirements:

Ability to walk, stand, kneel, crouch, and bend over. Ability to lift, reach, and handle objects weighing up to 25 pounds. Ability to sit at a desk and work on a computer for prolonged periods. Ability to travel to different locations within New York City, as needed.

Work Environment / Schedule Requirements:.

Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods. May be required to work on or during evenings, weekends, and holidays.

Qualifications:

Bachelor’s degree in social work, psychology, sociology, or a related field.  Associate degree in human services or a related field with a minimum of 2 years of direct social service experience.  High School Diploma/General Equivalent Diploma with a minimum of 4+ years of direct social service experience.  Exceptional interpersonal skills, with the ability to balance compassion and firmness while respecting the unique experiences of asylum seekers.  Proficiency in navigating asylum-specific community resources and understanding the complexities of the asylum process.  Strong problem-solving abilities, decision-making skills, conflict resolution expertise, and active listening.  Capacity to remain composed in crisis situations.  Demonstrated ability to collaborate effectively with diverse groups.  Proven capability to manage multiple tasks efficiently under pressure.  Outstanding organizational skills, attention to detail, and efficiency.  Possessing maturity, integrity, and sound judgment.  Bilingual (Spanish, French, Creole, or other languages) preferred.    Must be able to read, speak, write, and understand English for administrative purposes.  Must pass drug screening to be appointed.  This position may be subject to a series of investigations before and after appointment.  

Equal Employment Opportunity

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. 

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.” 

Competitive Benefits Package

Comprehensive Health, Dental and Vision Benefits for full-time employees  403(b) Retirement Savings Plans  Loan Forgiveness Programs for eligible employees  Paid Holidays and Vacation  Paid Time-off  Vol Life Insurance and AD&D  Term Life and AD&D insurance  Long Term Disability  Employee Assistance Program support (EAP)  Commuter Benefits Program  Aflac: Short-Term Disability, CA, Accident and Hospital  Employee Discount Program 

False Statements

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.  

At-Will Employment Disclaimer

While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.