Outfitters Assistant Manager- Private Club- Year Round at Wasatch Peaks Ranch LLC – Morgan, Utah

Position: Outfitters Assistant Manager

Reports To: Outfitters Manager

Position Summary:

The Outfitters Assistant Manager serves as the second-in-command of WPR

Outfitters and is responsible for daily operational leadership, service execution,

team accountability, and cultural consistency within the department.

This role exists to ensure that Outfitters operates at a “best in class” level — not

simply meeting expectations, but setting the benchmark for hospitality,

technical excellence, organization, and professionalism across the property.

The Assistant Manager is the Manager on Duty in the absence of the Outfitters

Manager and is expected to model leadership, customized problem-solving

skills, and accountability at all times.

Job Duties and Core Responsibilities:

1. Operational Leadership

• Oversee daily department operations including tuning, demo, skier services collaboration, retail, and boot fitting.

• Ensure all services are executed to the highest quality and safety standards.

• Maintain operational flow during peak periods while preserving hospitality standards.

• Manage staff coverage, attendance, and workload balance.

• Create weekly schedules based on availability with consideration of employee preference.

• Manage employee timecards via the Paycom system.

• Maintain cleanliness, presentation, and organization consistent with WPR standards.

• Ensure all machinery, tools, demo fleet, and retail spaces are maintained above industry norms.

• Act as Manager on Duty when assigned.

2. Team Leadership & Culture

• Directly supervise and support supervisors, leads, associates, and technicians.

• Reinforce clear chain of command and role clarity.

• Provide real-time coaching and performance feedback.

• Conduct staff check-ins and assist with mid-season and end-of-season reviews.

• Model professionalism, accountability, and emotional composure under pressure.

• Address performance issues promptly and constructively.

• Foster a positive, solution-oriented work environment.

3. Member & Guest Experience

• Ensure every member and guest interaction reflects elevated hospitality standards.

• Step into service roles when necessary to preserve service quality.

• Resolve member concerns swiftly and professionally.

• Train staff in consultative service techniques and attention to detail.

• Maintain consistent communication with other departments to ensure seamless experiences.

4. Training & Development

• Assist in building and delivering preseason and in-season training programs.

• Oversee technical training standards (tuning, binding, demo, software).

• Support onboarding of new staff.

• Identify skill gaps and create development pathways.

• Maintain documentation of training and certifications.

5. Administrative & Systems Oversight

• Ensure proper utilization of EasyRent, POS, and related systems.

• Monitor documentation accuracy and compliance.

• Assist with scheduling and labor management.

• Maintain safety compliance and liability standards.

6. Strategic Support

Partner with the Outfitters Manager on:

• Seasonal planning

• Capital improvements

• Staffing strategy

• Revenue optimization

• Process refinement

• Provide feedback on operational improvements and workflow efficiencies.

• Lead special projects as assigned.

Experience and Special Requirements:

• Minimum 5 years in ski industry operations, with leadership experience.

• Strong technical knowledge of tuning, demo operations, retail, and binding standards.

• Experience supervising teams in high-end hospitality or service environments.

• Strong working knowledge of Wintersteiger machinery and ski service operations.

• Proficiency with EasyRent, POS systems, and Microsoft software.

• Binding certifications required.

• Boot fitting experience preferred.

• Proven ability to lead teams during high-volume periods.

Physical Demands and Work Environment:

• Ability to work in a fast-paced, physically demanding environment.

• Stand for extended periods.

• Lift up to 50 lbs occasionally.

• Work weekends, holidays, and peak season hours as required.

• Adapt to changing work environments and operational demands.

Classification: full-time, year-round, exempt

Position Expectations:

• Always maintains a professional appearance and demeanor.

• Reliable and predictable attendance.

• Works collaboratively across departments.

• Upholds all policies and procedures.

• Protects member experience above all.

• Acts ethically and responsibly.

• Leads by example in every interaction.

• Can prioritize needs and effectively manage resources.

• Knowledgeable about and consistently follows policies and procedures as outlined in the employee handbook.

• Must be able to work holidays, weekends, and overtime as needed.

A full benefits package is available at DOH.

Benefits include but are not limited to:

• Medical, Vision, and Dental coverage for employee and dependents, including domestic partners.
• 401k with immediate vesting after four months of continuous employment.
• Short-Term and Long-Term Disability.
• Life Insurance.
• Supplemental Insurance Options.
• Ski Days.
• Wellness Credit (paid each fall).
• Employee Events.