Clinical Coordinator - Dr. Kaiser at TSAOG Orthopedic & Spine – San Antonio, Texas

Job Title: Clinic Coordinator

Job Summary:

We are seeking a dedicated and organized Patient Coordinator to join our healthcare team. The ideal candidate will be responsible for managing patient interactions, ensuring a smooth and efficient patient experience, and supporting the administrative functions of our practice.

Key Responsibilities:

- Serve as the primary point of contact for patients, addressing inquiries and providing information about services.

- Schedule and confirm patient appointments, ensuring optimal use of time and resources.

- Maintain accurate patient records and ensure compliance with privacy regulations.

- Assist patients with insurance verification and billing inquiries.

- Coordinate communication between patients and healthcare providers to facilitate care.

- Manage patient flow and ensure a welcoming environment in the office.

- Handle administrative tasks such as filing, data entry, and maintaining office supplies.

-Enters clinical charges into EMR.

-Documents patient phone calls, prescription refill messages, and obtains physician signature.

-Manages clinical risk issues for patients/physician.

-Ensures patient phone calls are retrieved and returned in a timely manner.

-Works with Medical Administrative Assist on phone and Athena documentation tasks (buckets).

-Monitors and works “Hold” buckets on Athena Dashboard, assists Professional Reimbursement Department on resolving open claims.

-Addresses concerns and/or complaints from patients, vendors, and staff members; escalates to Clinic Manager as needed.

-Analyzes average patient wait times and makes recommendations for improvement as needed.

-Coordinates Physician meeting schedules, to include finding solutions where scheduling conflicts may exist.

-Coordinates On-Call rounding lists of patients.

-Ensures regulatory compliance and reports any issues to Clinic Manager as they arise.

-Requires predictable and consistent attendance.

Skills and Qualifications:

- Excellent communication and interpersonal skills.

- Strong organizational and multitasking abilities.

- Proficiency in using electronic health record (EHR) systems and office software.

- Ability to work effectively in a fast-paced environment.

- Knowledge of medical terminology and healthcare processes is a plus.

- Compassionate and patient-focused attitude.

-Requires regular and predictable attendance.

We are an equal opportunity employer and welcome applications from all qualified individuals.

#Clinic1