Guest Services Associate at Highlands Ranch Community Association – Highlands Ranch, Colorado

JOB TITLE: Guest Services Associate

FLSA Status: Non-Exempt
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General Statement of Duties: Performs a variety of administrative and operational duties to meet the needs of members' at assigned recreation facility.

Supervision Received: Works under the supervision of Assistant Facility Managers and Facility Manager.

Supervision Exercised: None.

JOB DESCRIPTION
Examples of Duties:
The following examples of duties are intended to be illustrative only and are not intended to be all inclusive.
• Provides excellent customer service by offering accurate information in a friendly, positive manner.
• Monitors and checks-in members entering the facilities.
• Answers incoming telephone calls as required.
• Provides equipment checkout, upkeep, and accountability.
• Assists with basic transactions for Member Services, including cash handling.
• Cleans and disinfects cardio and weight equipment.
• Performs light janitorial and landscaping duties.
• Sets up room and programs (volleyball, basketball, etc.) as requested.
• Assists management with training and development of new staff.
• Participates in the mission of the organization of “Enhancing property values and creating quality of life through recreation, community events, and leadership.”
• Performs other duties as assigned and required.
Physical and Environmental Standards:
Most work is performed indoors in a busy facility where noise and interruptions prevail. Work could also be performed outdoors in different types of conditions including, but not limited to, heat, wind, cold, rain and snow. Must be able to frequently sit, walk, stand, climb, bend, kneel, stoop, reach and lift, push or pull. Must be able to stand/ walk/ rove for extended periods of time, up to 8 hours per shift. Manual dexterity is needed to type, write, and answer the phone. The ability to talk and hear via the telephone and through face to face communication is needed. Vision requirements include near and far acuity. Upper body strength is a requisite to lift/ remove a maximum of 10 pounds unassisted and 50 pounds with assistance.

QUALIFICATIONS
Required Knowledge, Skills & Abilities:
Most work is performed indoors in a busy facility where noise and interruptions prevail. Work could also be performed outdoors in different types of conditions including, but not limited to, heat, wind, cold, rain and snow. Must be able to frequently sit, walk, stand, climb, bend, kneel, stoop, reach and lift, push or pull. Must be able to stand/ walk/ rove for extended periods of time, up to 8 hours per shift. Manual dexterity is needed to type, write, and answer the phone. The ability to talk and hear via the telephone and through face to face communication is needed. Vision requirements include near and far acuity. Upper body strength is a requisite to lift/ remove a maximum of 10 pounds unassisted and 50 pounds with assistance.
Must be a minimum of 16 years of age.

Must pass a pre-employment background check and drug screening.
Benefits:
Benefits for part time employees include Paid Sick Leave, EAP (Employee Assistance Program), Tuition Reimbursement, Employee Discounts (30%) for Programs and Events, Referral Program, Recreation Center usage.
401k plus company match and Health Insurance, Telehealth and Flex Plans after one year if the minimum hours requirement is determined.

Education:
Completion of one year of high school is desired.

Experience:
Previous customer service experience and basic computer skills desired.

EOE