Admissions Services Manager at Project Kitty Hawk – North Carolina

Admissions Services Manager

Who We Are
Our mission is simple but critical: to build pathways for adult learners to earn high-quality, workforce-aligned degrees and credentials from North Carolinas public universities. At Project Kitty Hawk, our work reflects our company values: Collaboration We prioritize our partners success and reputation, aligning every initiative with their goals, reflecting their values, and enhancing their impact. Innovation We innovate, not replicate. As creative problem solvers, we use data-driven insights to push boundaries, continuously improve our services, develop solutions, and redefine what it means to serve nontraditional learners. Empathy We understand the unique challenges of nontraditional learners, and are committed to supporting them with empathy, respect, and solutions that fit their needs. Integrity We operate with transparency and accountability in everything we do. We uphold honesty, take ownership of our work, and maintain the highest standards. Teamwork We embody the collaboration we seek. We always strive to be dependable, supportive, and solutions-oriented teammates. Together, we partner with universities in the University of North Carolina (UNC) System to produce innovative, flexible degree and credential programs in high-demand fields. Each PKH team member plays a vital role in advancing this mission and shaping the future of education for adult learners. These values will enable us to realize PKHs vision: to make North Carolinas public universities the top choice for adult learners and to amplify the UNC Systems role as a national leader in higher education innovation, access, and student success. By joining our team, you have an opportunity to contribute to our achievement of that vision, in the process helping to create opportunities for thousands of learners to earn their success and move up the economic ladder. At Project Kitty Hawk we hire talented people who are not only dedicated to our mission but share our belief that working together makes us stronger and more effective. In this organization youll find individuals with a range of interesting backgrounds and life stories; the true magic happens when those individuals come together to solve problems in service of a common goal. We encourage you to bring your unique perspective, talents, and ideas to the table as we strive to make a meaningful impact.
The Role
The Admissions Services Manager will oversee the Application Specialist teams in their day-to-day activities. The manager will ensure that recruitment of prospective applicants, pipeline management, and all student services expectations are met by the Application Specialists teams across multiple university partners. The Admissions Services Manager will assist in the continued building of the admissions department at Project Kitty Hawk by ensuring tactical needs are being met while supporting the strategic vision of the department.
What you'll do:

• Management of Application Specialists: Ensuring best practices are implemented and adhered to for student outreach, pipeline management, and student conversions. Leading quality assurance of Application Specialists by monitoring individual performance on key metrics and leading the development of individual contributors.
• Admissions Services Development: Partnering with Manager of Admissions Operations and Partnership Success and Director of Admissions to continue the development and success of the internal Admissions Services team at Project Kitty Hawk. Duties include development and analysis of recruitment strategy and execution.
• Team Building: Assist in hiring, onboarding and developing new Application Specialists.
• Cross Functional Collaboration: Partner with various departments outside Admissions including Operations, Student Success, Partnership Success, and Marketing to ensure holistic success at PKH.

What you bring:

• Bachelors degree required
• 5+ years of experience in admissions, enrollment management, or student recruitment
• 2+ years of experience in Higher Education leadership
• Experience supporting online or non-traditional academic programs
• Familiarity with enrollment forecasting, capacity planning, and conversion modeling
• Experience building or scaling in-house admissions teams
• Strong change-management and process-improvement background
• Proven experience in quality assurance and performance management of student-facing teams
• Experience in Salesforce or comparable CRM platforms

What We Offer
Project Kitty Hawk offers a comprehensive benefits package that includes full medical/dental/vision coverage, a 401K with match, and a generous time-off policy with paid volunteer time. In addition, we are committed to providing competitive salaries with the potential for performance bonus and remote working flexibility. Project Kitty Hawk is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Project Kitty Hawk is dedicated to this policy concerning recruitment, hiring, placement, promotion, training, compensation, benefits, employee activities, and general treatment during employment. For individuals with disabilities who would like to request an accommodation, please contact Kelly Snow atklsnow@projectkittyhawk.com.
$100,000 - $110,000 a year