Orthopedic Clinic Front Desk Coordinator at Synergy Health Partners – Augusta, Georgia

Full-Time, Monday - Friday, 8am - 4pm

Job Summary: The Orthopedic Clinic Front Desk Coordinator performs essential administrative and patient support duties to ensure efficient clinic operations and quality patient care. This role assists clinical staff, supports patient check-in and check-out, manages scheduling, and maintains accurate records. The Orthopedic Clinic Front Desk Coordinator demonstrates knowledge of patient care practices and professional office procedures to appropriately support patients and staff. This position complies with all federal, state, and facility requirements and adheres to the policies and procedures established by Synergy Health Partners and the medical clinic.

Essential Functions:

• Greet patients, visitors, and vendors in a professional, courteous, and welcoming manner
• Answer multi-line phone systems and route calls appropriately
• Assist patients with questions regarding appointments, paperwork, and office policies
• Maintain patient confidentiality and always comply with HIPAA regulations
• Surgery Scheduling
• Verify patient demographics, insurance information, and identification
• Ensure all required forms, consents, and authorizations are completed
• Check patients out and schedule follow-up appointments as needed
• Schedule, reschedule, and cancel patient appointments accurately
• Coordinate appointments for orthopedic providers, imaging, and follow-up visits
• Manage appointment availability to optimize provider schedules
• Notify patients of schedule changes, delays, or provider availability
• Enter and update patient information in the electronic medical record (EMR) system
• Verify insurance eligibility and referral requirements when applicable
• Scan, upload, and maintain patient documentation and records
• Assist with obtaining referrals and prior authorizations as directed
• Maintain a clean, organized, professional front desk and waiting area
• Communicate effectively with clinical staff regarding patient flow and needs
• Handle incoming and outgoing mail, faxes, and electronic correspondence
• Assist with special projects and administrative tasks as assigned
• Adhere to all clinic policies, procedures, and safety standards
• Demonstrate professionalism, reliability, and teamwork
• Maintain punctual attendance and flexibility in a fast-paced environment
• Perform other duties as assigned

Competencies:

• High school diploma or GED Required
• At least one (1) year of experience working in an orthopedic clinic Is required.
• Have the ability to manage processes and clinical flow
• Ability to work independently and with the team
• Strong communication skills, both verbal and written
• Outstanding customer service skills
• Excellent self-direction, leadership, time management, and teamwork attitude
• Creative problem-solving and decision-making skills
• Detail orientation and focus
• Ability to organize and prioritize responsibilities and multitask throughout the day