Technology Account Specialist at Associated Food Stores, Inc – Salt Lake City, Utah

• We are a long-standing organization dedicated to supporting grocery retailers across the Intermountain West for over 85 years.
• Our company prioritizes our team members, their families, and the communities we serve.
• We proudly partner with local organizations to fundraise, donate, and sponsor various charitable activities and events.

• Comprehensive Benefits: Health, dental, vision, life insurance, 401(k), vacation, and sick leave for eligible team members. Some benefits have waiting periods (e.g., vacation accrual, 401(k), tuition reimbursement).
• Perks & Discounts: Team member perks and 10% off groceries.
• Flexible Work: Hybrid schedules available for select positions, combining in-office collaboration with remote flexibility.
• Tuition Reimbursement: Support for continued education.
• Career Growth: Opportunities for advancement within the company.
• Daily Pay: Access earned wages more frequently.

Technology Account Specialists are responsible for learning the software and systems used in retail locations and are trained in upgrading POS systems, hardware, and related infrastructure. A primary responsibility of this role is to perform quality control testing to ensure that POS software, payment systems, and digital offerings are production-ready. This includes testing new products, interfaces, and software upgrades end-to-end before they are approved to go into production to ensure functionality, performance, and compliance.

Key Responsibilities

• Installing operating systems, software, patches, and upgrades.
• Analyzing, troubleshooting, and resolving system hardware, software, and networking issues.
• Configuring, optimizing, fine-tuning, and monitoring operating systems, software, and hardware.
• Review and analyze software requirements and technical specifications for clarity, completeness, and testability.
• Develop, document, and execute manual and/or automated test cases based on product requirements and design documents.
• Conduct functional, regression, integration, system, and end-to-end testing across web, mobile, and desktop platforms as applicable.
• Log, track, and manage defects in issue tracking systems (e.g., JIRA), and work closely with development teams to reproduce and resolve issues.
• Validate software fixes and perform retesting to ensure issues are properly resolved.
• Collaborate with product owners and developers to understand business logic and identify potential problem areas early in the development cycle.
• Assist in maintaining and enhancing test environments, data, and tools.
• Provide detailed feedback and contribute to the continuous improvement of QA processes and best practices.

Qualifications

• Bachelor's Degree (preferred) or a combination of equivalent experience and training.
• Three to five years of job-related work experience with demonstrated competence.
• Retail experience and knowledge of POS systems are preferred.
• Knowledge of payment gateways and PIN pad devices is helpful.
• In-office presence is required with occasional travel to various retail locations.
• Install all types of computer software.
• Install, maintain, and replace all types of PC and hardware components.
• Able to work with and direct teams regarding retail point of sale, back office, web
• browsers, and other in-store technology relating to hardware and software.
• Should possess strong problem-solving, analytical, and communication skills in addition to an in-depth technical knowledge of the hardware and software.

Physical/Sensory Demands

• Frequent local travel using a personal vehicle for on-site installations and retailer support.
• Work is generally performed in a safe and comfortable office environment, with regular interaction with various
• stakeholders.

Associated Food Stores is an equal opportunity employer. We prohibit unlawful discrimination against applicants or employees based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state, or local laws.