Customer Onboarding Manager at 3E – Canton, Ohio

Customer Onboarding Manager

About 3E:We are a mission-driven company dedicated to creating a safer and more sustainable world!3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority.Are you ready to help shape the future? Come join us!
About the Role:Join a collaborative, fast-paced team where your work has real impact. As a Customer Onboarding Manager at 3E, you'll guide new customers through a structured onboarding journey that lays the foundation for long-term success. You'll manage implementation projects across our Product Stewardship solutions, supporting compliance, safety, and sustainability efforts for global companies.
This role is ideal for someone who brings project management experience and is comfortable learning technical requirements, even if youre not from a software or compliance background. You'll start with mid-level complexity projects, gaining hands-on experience with meaningful customer work while building your expertise in a highly specialized domain.
Were looking for someone who is organized, curious, and customer-obsessed, ready to connect the dots between a training guide and real-world customer workflows. Youll collaborate across teams and with global colleagues and you'll be empowered to work with autonomy while knowing support is always nearby.
At 3E, we value people who thrive in environments where change is constant, complexity is the norm, and opportunities to grow are everywhere. If you're excited to roll up your sleeves, make customers successful, and deepen your skills in a dynamic industry, wed love to meet you.What You'll Do

• Own the Customer Onboarding Experience
• Manage and lead onboarding for new customers from kickoff to successful adoption.
• Build and maintain tailored project plans aligned with customer goals.
• Deliver product training, facilitate check-ins, and drive onboarding milestones.
• Ensure customers feel supported, informed, and confident in using 3E products.

• Strengthen Customer Relationships
• Establish early trust and rapport that lead to high satisfaction and retention.
• Proactively check in with customers to deepen product adoption and engagement.
• Help resolve onboarding issues directly or with internal support teams.
• Flag risks early and collaborate across teams to keep customers on track.

• Collaborate for Success
• Work cross-functionally with Product, Tech Consultants, and Commercial teams to ensure smooth handoffs and aligned strategies.
• Capture and communicate customer insights, feature requests, and product feedback.
• Celebrate and share customer wins and success stories internally.

• Be a 3E Product Champion
• Stay current on our solutions, sustainability and compliance trends, and customer needs.
• Attend select industry events or webinars to represent 3E and support our customers.
• Share knowledge and insights to improve both the customer and internal team experience.

What Makes You a Great Fit

• Bachelors degree or equivalent experience, with 35 years in Customer Success, Onboarding, Software Implementation, or Project Managementpreferably within SaaS, software, or compliance/sustainability industries
• Strong communication, relationship-building, and project coordination skills
• Self-starter with excellent time management and attention to detail
• Experience managing multiple priorities and meeting deadlines in a fast-paced environment
• Comfort with virtual collaboration and CRM tools (e.g., Salesforce, HubSpot)
• An eagerness to learn our products and processes quickly
• Ability to travel up to 20% for customer meetings or events

Pay Transparency:The anticipated base salary range for this position is 62,000-67,000 per year. The final offer will depend on several factors, including the successful candidates skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.
In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.
Our US Benefits Include:Health, dental, and vision insuranceLife insurance and disability coverageOpen PTO and parental leave401(k) plan with company matchingEmployee assistance programVoluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
3E is currently authorized to hire in the following U.S. states:Alabama, Arizona, California, Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.
Disclosures:3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to recruiting@hr.3eco.com
Visit us at https://www.3eco.com/ Follow us at https://www.linkedin.com/company/3e-safer-world/Privacy Policy and Candidate Privacy Notice
Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at3Evia email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because ofthe referral or through other means.